ROSE L.
Junior Mortgage Broker Support Specialist
Open to offersNew to PlatformAbout
Rose Lyn M. is an experienced customer support professional transitioning into Mortgage Broker Support, bringing expertise from roles in the online gaming and ridesharing industries. At One Casino PH, she managed live chat operations, verified player profiles for compliance, handled document verification, and facilitated financial transactions with accuracy. Her tenure at TaskUs Inc. involved supporting Uber drivers across U.S. regions, ensuring compliance through rigorous review of documents like licenses and registrations, and resolving payment-related issues. Rose Lyn holds a certification in mortgage advising, covering lender types and regulations, along with a master’s-level education in progress. She is recognized for her precise data entry, effective account management, and responsive client communication skills, with hands-on experience in email/chat platforms and financial transaction handling.
Experience
Chat Support Officer
One Casino PH · 2022 — 2026Provided live chat support to customers, efficiently managing a high volume of inquiries. Conducted player profile verifications to identify duplicates and fraudulent accounts, adhering to platform policies. Approved customer accounts post thorough validation of activities. Handled cash-in and cash-out transactions by verifying payment receipts, ensuring financial record accuracy. Addressed account, payment, and technical issues with meticulous attention to detail. Maintained documentation of customer interactions and transactions while consistently meeting performance metrics regarding response time and customer satisfaction.Customer Support Specialist
TaskUs Inc. · 2015 — 2017Assisted Uber platform drivers through chat and email, focusing on U.S. regions. Verified required documents for driver account activations, including driver’s licenses and vehicle registrations. Ensured compliance with both platform and regulatory requirements during the onboarding process. Resolved disputes related to rides, addressing issues such as fare adjustments and trip discrepancies. Maintained detailed records of cases and escalations to track and resolve issues effectively while delivering high-quality service in a fast-paced environment.
Skills & Expertise
Education
- Master of Arts in EducationNational Teacher College · 2024 — Present
- Bachelor of Secondary Education – Major in EnglishPolytechnic University of the Philippines – Taguig · 2011 — 2015
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