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Roseline M. — Senior Customer Service Advisor from South Africa

Roseline M.

Senior Customer Service Advisor

South Africa Less than 1 year
Open to offersNew to Platform
Languages
EnglishAfrikaans
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About

Roseline M. is an accomplished Customer Service Advisor with over a decade of experience in customer support and sales within contact center environments. Her expertise in live chat support, technical troubleshooting, and CRM systems has been honed through roles at Concentrix BPO, MultiChoice, Absa Connect Zone, and Inter-Active Technologies. At Concentrix BPO, she excels in assisting customers with flight bookings and resolving technical issues on mobile apps and websites. Her role at MultiChoice involved resolving billing issues, handling technical support for decoders, and enhancing customer satisfaction. She also contributed to sales success at Absa Connect Zone by promoting banking products and surpassing monthly sales targets. Her career demonstrates a commitment to maintaining high service quality and customer satisfaction.

Experience

  • Customer Service Advisor

    Concentrix BPO · 2021 — Present
    Provide customer support via live chat platforms. Assist with flight bookings, changes, and travel-related queries. Resolve technical issues related to the mobile app and website while troubleshooting account and login problems. Investigate and efficiently resolve customer complaints, maintaining high satisfaction and quality standards. Process customer requests accurately within SLA and escalate complex cases as necessary.

  • Customer Care Representative

    MultiChoice · 2015 — 2019
    Assist customers with account inquiries and resolve billing and subscription issues. Process payments and update accounts, while providing technical support through decoder troubleshooting. Educate customers on products and promotions and log customer interactions accurately, escalating unresolved technical issues as needed.

  • Sales Representative

    Absa Connect Zone · 2015 — 2015
    Promote banking products and services, generating new business opportunities. Assist customers with product applications and achieve monthly sales targets, while maintaining accurate customer records and building lasting customer relationships.

  • Customer Care Representative

    Inter-Active Technologies · 2012 — 2014
    Respond to customer inquiries professionally and resolve complaints efficiently. Capture and update customer information, while assisting with service requests and maintaining service quality standards. Escalate unresolved issues appropriately.

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