Roselyn T.
Mid-Level Bookkeeping and Administrative Support Specialist
Open to offersNew to PlatformAbout
Roselyn A. is a dedicated Bookkeeper & Data Entry Specialist with extensive experience in financial recordkeeping and administrative support, especially in customer service roles within BPO environments. Based in Quezon City, Philippines, she effectively utilizes QuickBooks and Xero for tasks such as bank reconciliation, invoicing, and maintaining financial accuracy. Her role with the Department of Environment and Natural Resources involved processing transactions under government accounting standards, verifying financial documents, and ensuring compliance with audit protocols. Previously, at Concentrix and Teleperformance, she excelled as a customer service advisor and sales representative, managing insurance inquiries, policy updates, and sales transactions with a focus on client satisfaction. Roselyn’s education in Information Technology, alongside her certified training in Virtual Assistance and Bookkeeping, supports her proficiency in Microsoft Excel and Google Workspace, enhancing her skill in handling email management, document organization, and project coordination.
Experience
Customer Service Advisor
Concentrix · 2025 — 2025Recommended appropriate insurance products based on customers' vehicle types and usage. Provided clear explanations of product features and warranties, while accurately processing sales transactions through various payment methods. Addressed customer concerns and coordinated with technicians for service requests.Customer Service Sales Representative
Teleperformance · 2022 — 2024Assisted customers with inquiries about auto and home insurance policies, including coverage and billing issues. Handled policy changes, renewals, and cancellations effectively, while maintaining accurate records of customer interactions and transactions. Managed high-volume calls, ensuring adherence to quality and performance standards.Accounting Clerk
Department of Environment and Natural Resources · 2016 — 2022Processed and recorded financial transactions following government accounting procedures using eNGAS tools. Prepared and verified vouchers, invoices, and disbursement records while monitoring budgets, expenses, and financial reports. Maintained organized accounting records and coordinated with internal departments to ensure document completeness, complying with government regulations and auditing standards.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySTI Munoz · — — 2011
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