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ROSELYN T. — Junior Customer Service Representative from Philippines

ROSELYN T.

Junior Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Roselyn T., based in Cebu City, exemplifies versatility with a robust background in both the BPO industry and educational leadership. Demonstrating exceptional skill in complex inquiry resolution and multitasking, she has served in pivotal roles such as a Customer Service Representative at multiple esteemed firms including iPloy Staffing Solutions, EXL, and Accenture. Her experience extends to freelancing as a Data Entry Analyst, where she honed her digital proficiency in MS Word, PowerPoint design, and Excel data management. As an ESL Teacher with QQEnglish and 51Talk, Roselyn showcased her ability to navigate diverse social dynamics and collaborative environments effectively. A graduate of Cebu Technological University with a Bachelor’s in Elementary Education, she leverages her technical agility by rapidly adopting new software, thereby enhancing workflow efficiency and ensuring adherence to stringent quality standards.

Experience

  • Customer Service Representative

    iPloy Staffing Solutions
    Handled customer inquiries and provided solutions to enhance the client experience.
  • Data Entry Analyst

    Freelance DE
    Executed data entry tasks efficiently, ensuring accuracy and timely completion of work.
  • Customer Service Representative

    EXL
    Managed customer queries, delivering assistance through effective communication.
  • Customer Service Representative

    Accenture
    Provided support to customers by resolving inquiries and facilitating problem-solving.
  • ESL Teacher

    QQEnglish
    Instructed students in English as a Second Language, fostering language skills and understanding.
  • ESL Teacher (Home-Based)

    51Talk
    Conducted online English lessons, tailoring instruction to meet diverse student needs.

Skills & Expertise

Education

  • Bachelor of Elementary Education - General Content
    Cebu Technological University · — — 2018

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