Rosemarie M.
Junior Virtual Assistant
Actively lookingNew to PlatformAbout
Rosemarie M. is a detail-oriented and highly organized Virtual Assistant based in Cavite, Philippines, with a keen focus on customer service, business operations, and administrative support. Experienced in employing Google Workspace, Canva, and AI productivity tools, she is adept at managing calendars and facilitating digital communication. Her tenure as a cashier at Holy Cow Restaurant equipped her with the ability to handle high-volume transactions and address customer inquiries, contributing to efficient business operations and enhanced customer satisfaction. Rosemarie is proficient in administrative tasks such as data entry, email management, and appointment scheduling, and is committed to aiding entrepreneurs in increasing their operational efficiency. She holds a Bachelor of Science in Hotel and Restaurant Management from Montessori Professional College, with a background in business communication and management principles. Fluent in both English and Filipino, she is ready to provide reliable remote support across US, UK, and AU time zones.
Why hire me
What sets me apart is the mix of my background and my mindset. I've dealt all kinds of people in hospitality, so I know how to stay patient and professional even when things get hectic. I'm someone who follows through, asks the right questions instead of assuming, and takes feedback well. And I really want a long term thing not a just a job.
Experience
Cashier
SM Supermarket · 2018 — 2019Provided fast, accurate, and friendly service at the checkout counter in a high-volume retail environment, handling an average of 30 transactions daily. Balanced speed and precision under pressure while keeping the customer experience warm and personal, a foundation that now shapes how I approach client support and communication as a Virtual Assistant.Service Crew
Zagu Foods Corporation · 2019 — 2019Delivered fast, friendly, and consistent service in a fast-paced food and beverage environment, handling everything from order-taking to drink preparation and customer service at the counter. Worked well under pressure during peak hours while keeping the customer experience upbeat and welcoming, skills that now carry over directly into how I support clients as a Virtual Assistant.Cashier
Holy Cow Restaurant · 2017 — 2018Provided assistance to guests with their orders, inquiries, and payment transactions while ensuring excellent customer service. Processed various payment methods accurately and maintained balanced cash drawers. Managed high-volume transactions efficiently in a bustling restaurant setting and kept accurate records of daily sales, preparing end-of-shift cash reports. Worked collaboratively with team members to enhance restaurant operations and ensure customer satisfaction, addressing concerns and resolving issues promptly. Exercised strong attention to detail during order processing and financial transactions while maintaining a clean and welcoming front-of-house environment.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementMontessori Professional College · 2012 — 2016
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