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Rosemarie C. — Mid-Level Customer Service Representative from Philippines

Rosemarie C.

Mid-Level Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rosemarie C. has built a career as a dedicated Customer Service Representative, with a track record of enhancing business operations through exceptional customer support in the Philippines. At Foundever, she honed her ability to handle customer inquiries, resolve issues, and provide technical support, serving in this role from November 2019 to February 2022. She then advanced her career at iQor as a Customer Service Representative, Sales Associate, and Subject Matter Expert, where she not only answered customer queries but also actively contributed to sales objectives from February 2022 to September 2023. Currently, she applies her adaptability and strong communication skills at Turbo Home Buyers and CLEVRCARE as a Cold Caller, Appointment Setter, and Sales Certified professional. Known for her technical proficiency and keen problem-solving abilities, Rosemarie effectively tailors customer service strategies, exceeding sales goals while maintaining high customer satisfaction scores.

Experience

  • Cold Caller Appointment Setter Sales Certified

    Turbo Home Buyers and CLEVRCARE · 2023 — 2026
    Customized the customer service strategy by adapting the onboarding process to specific customer needs, thereby creating personalized paths based on goals, industry, and product usage.
  • Customer Service Representative/Sales Associate/SME

    iQor · 2022 — 2023
    Managed customer outreach proactively and responded to customer reviews. Developed and documented knowledge into useful content, ensuring effective communication of the company’s offerings.
  • Customer Service Representative/Technical Support

    Foundever · 2019 — 2022
    Responded to inquiries regarding the company’s products and services, processed orders and transactions, and provided technical troubleshooting assistance. Addressed customer complaints, gathered and assessed customer feedback, and communicated information about the company's offerings while tracking customer service KPIs and metrics.

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