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Rosemarie C. — Senior Virtual Assistant Specialist from Philippines

Rosemarie C.

Senior Virtual Assistant Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Rosemarie C. is an accomplished Senior Virtual Assistant and Technical Support Specialist with more than 12 years of remote work experience aiding online businesses and SaaS platforms. She has demonstrated proficiency in providing executive support, handling administrative and operational tasks, and resolving customer inquiries effectively through email and chat platforms. Her career includes roles at GorillaDesk as a Technical Chat Support Specialist where she provided real-time customer technical support, documented issues using Jira, and maintained high communication standards. At Workweek, she managed job boards across various industries, showcasing her skill in job sourcing and management. Additionally, she has been involved in virtual event support at Virbela, where she facilitated user experience during large-scale virtual events. Her technical expertise is further evidenced by her capabilities with CRM systems like Zendesk and communication tools like Intercom and Freshdesk.

Experience

  • Technical Chat Support Specialist

    GorillaDesk · 2022 — 2025
    Offered real-time technical support through Intercom chat for customer product and account inquiries. Created detailed Jira tickets to document and escalate technical issues to the development team. Maintained clear communication by responding to follow-up customer emails and reviewing customer contracts for digital document integration.

  • Job Board Virtual Assistant

    Workweek · 2022 — 2025
    Managed various job boards, ensuring accurate and timely job postings. Reviewed and uploaded high-quality listings with consistent formatting. Curated and sourced job roles using Workweek and other platforms, including Market Millennials and Healthcare Huddle. Demonstrated independence and strong research skills with minimal supervision.

  • Virtual Assistant / Customer & Event Support

    Virbela · 2021 — 2022
    Provided support to clients and attendees during large-scale live virtual events and training sessions. Assisted users with navigating virtual environments and addressing technical access issues. Delivered real-time support while ensuring professionalism and a positive user experience.

  • Technical Customer Chat Support

    GGLeap · 2018 — 2021
    Provided technical assistance via email and live chat using platforms like Intercom, Facebook, and Discord, effectively diagnosing and resolving software issues.

  • Virtual Assistant & Customer Chat Support

    My School Connect · 2020 — 2020
    Developed and maintained internal and end-user support documentation for operational efficiency. Delivered chat support to students, parents, and store owners, facilitating order processing and product management. Conducted lead generation and data research, including importing location data into Google Maps.

Skills & Expertise

Customer Service and Admin SupportEmail AutomationProject CoordinationChat SupportVirtual AssistantAzure Databricks

Education

  • Bachelor of Science in Nursing
    Pamantasan Ng Lungsod ng Pasay · 2009 — 2013