Rosemary O.

Rosemary I. is a dedicated customer-focused professional with over nine years of experience in the aviation industry, specializing in customer service, team leadership, and operations coordination. Currently serving as a Duty Officer at Green Africa Airline in Owerri since 2023, she leads daily operational briefings and supervises customer-facing operations to ensure exceptional customer experiences. Her role involves building positive relationships with stakeholders, efficiently resolving complaints, and ensuring the on-time turnaround of flights in compliance with safety standards. Previously, as a Ticketing Lead at Green Africa Airline from 2021 to 2023, she coordinated team updates, managed daily sales reports, and handled customer issues effectively. From 2016 to 2021, she honed her skills in ticketing, reservation, and customer service as a Customer Service Agent at Dana Airlines. Her proficiency in Microsoft Office Suite and ability to maintain meticulous documentation support her comprehensive approach to operations coordination and customer retention.