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Rosette A. — Mid-Level Customer Support Specialist from Philippines

Rosette A.

Mid-Level Customer Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Rosette A. is a dedicated customer service and administrative professional with over six years of experience specializing in customer support, remittance services, and government administrative operations. Based in Bulacan, Philippines, she excels in handling customer concerns via phone, email, chat, and social media, ensuring accuracy and professionalism. Her expertise includes data verification, documentation processing, and financial transaction management. At the Commission on Elections, she was responsible for processing voter registration applications and supporting election operations. Previously, at Universal Storefront Services Corporation, she played a key role in resolving customer issues and processing remittance transactions, demonstrating proficiency in tools like Freshdesk and LiveChat. . As a licensed professional teacher, Rosette combines her educational background with her skills in records management and administrative support to effectively contribute to fast-paced environments.

Experience

  • Election Job Order Casual

    Commission on Elections · 2024 — 2025
    Processed applications for voter registration, ensuring the accuracy of records and accompanying documentation. Verified data entered into the system against the original application forms. Issued certifications and maintained organized records. Assisted clients with inquiries related to elections and documentation. Supported election operations, including the filing of candidacy documents and the distribution of materials while managing administrative tasks.
  • Customer Service Professional / Customer Support

    Universal Storefront Services Corporation · 2022 — 2024
    Provided assistance to customers via email, phone, Facebook Messenger, website chat, and mobile app support channels. Addressed customer concerns and escalated complex issues to relevant departments. Conducted outbound calls for follow-ups and promotional campaigns while assisting users with mobile app account verification and BancNet-related matters. Coordinated with branches and internal teams to effectively resolve customer issues, contributing to government-related beneficiary assistance programs and remittance inquiries.
  • Front Line Associate / Remittance Teller

    Universal Storefront Services Corporation · 2017 — 2022
    Executed local and international remittance transactions, including services such as Western Union, MoneyGram, and Xoom. Assisted customers with bill payments, money exchanges, insurance inquiries, and travel ticketing. Ensured accuracy in financial transactions and customer verification processes while providing professional service in a high-volume environment. Handled confidential customer information in accordance with company procedures and compliance standards.

Skills & Expertise

Education

  • Bachelor in Secondary Education major in Mathematics
    Polytechnic University of the Philippines – Santa Maria Bulacan Campus · — — 2015

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