Rosette E.
Senior Customer Service Specialist
Open to offersNew to PlatformPortfolios
About
Rosette E. brings over a decade of expertise in customer service, medical records retrieval, and administrative support, primarily within the US healthcare, senior care, and BPO industries. As a Home Care Advisor at A Place for Mom, she assisted families with senior care placements, handled high volumes of phone and email communication, and maintained 98% CRM accuracy. At Peak Outsourcing for Lexitas, Rosette retrieved and organized medical records from over 100 providers monthly, ensuring timely, HIPAA-compliant delivery for law firms and meeting strict quality standards. Her background also includes generating sales and managing customer support for technology and outsourcing companies, showcasing her proficiency in data entry and document management. Rosette is versed in Google Workspace, Slack, Zoom, and AI tools, and is equipped for full-time remote roles across global time zones.
Experience
Home Care Advisor
A Place for Mom · 2025 — 2026Provided support to families seeking senior care options, managing over 50 inbound and outbound calls each week while ensuring high levels of customer satisfaction. Updated client records and documented information in the CRM system, achieving 98% accuracy to aid care advisors and partner communities. Facilitated follow-ups and referrals, enhancing response times and contributing to more successful care placements.Medical Records Retrieval
Peak Outsourcing – (LEXITAS) · 2021 — 2025Secured medical and billing records from over 100 healthcare providers monthly, ensuring on-time delivery to law firms while adhering to strict deadlines. Engaged with medical facilities through phone and email for follow-ups on requests, which helped improve turnaround times. Ensured meticulous organization and review of sensitive documents in compliance with HIPAA, achieving 99% data quality standards.Sales Representative
BGComm Solutions · 2018 — 2021Created new sales opportunities via inbound and outbound calls, continually meeting monthly sales targets which contributed to overall team revenues. Developed relationships with customers by identifying needs and suggesting appropriate products, which enhanced conversion rates and customer satisfaction.Customer Service Representative
SPI CRM / Inspiro · 2014 — 2018Addressed over 60 customer inquiries daily through phone and email, efficiently resolving issues while maintaining high ratings for customer satisfaction. Recorded customer interactions and accurately processed requests, leading to reduced repeat calls and improved first-call resolution rates.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementNegros Oriental State University · 2009 — Present
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