roshan M.

Roshan M. is a seasoned professional with extensive experience in the customer service domain, having served as a Customer Care Supervisor at Marshalls World of Sport /MBET International for 13 years. In his role, he performed various tasks, including online support for clients, facilitating payments through EFT and cash send, and managing client queries with Turfsport to ensure prompt resolutions. He demonstrated expertise in data capturing and oversaw the opening and retention of client accounts with a keen focus on customer satisfaction. Roshan also held supervisory responsibilities over call center staff and participated in conducting field marketing and promotions aimed at increasing the online clientele base. His background extends into the hospitality and retail industries where he garnered experience in hotel and operations management. He was previously the Cosmetics Dept. Operations Manager at Checkout/Check Star Group for seven years, bringing a comprehensive understanding of operations within the retail sector. Across roles, Roshan has shown his ability to effectively problem-solve and adapt to various working environments, leveraging his knowledge of Microsoft Outlook, Word, and Excel.