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Roshel F. — Junior HR & Technical Support Specialist from Philippines

Roshel F.

Junior HR & Technical Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Roshel F. is a versatile professional with a Bachelor's degree in Office Administration from Bago City College, offering proficient expertise in office administration and technical support. With three years of experience at CBYTE Computer Programming Services, she adeptly manages end-to-end payroll processing, ensuring accuracy in tax withholdings and benefits compliance with local labor laws. As an HR Admin, she drafts employment contracts and distributes corporate communications including business letters and internal policies. In her dual role as a Technical Support specialist, she leads client relation efforts, skillfully conducting presentations to secure new business and designing comprehensive training for smooth client onboarding. Her multitasking skills shine as she balances payroll deadlines with technical troubleshooting, enhancing client satisfaction and reducing post-launch support tickets through process optimization.

Experience

  • HR ADMIN

    CBYTE COMPUTER PROGRAMMING SERVICES · 2023 — Present
    Manage the complete payroll process for employees, ensuring accuracy in tax withholdings and compliance with local labor laws. Draft and oversee employment contracts and non-disclosure agreements, emphasizing legal considerations. Create and disseminate official memos and business correspondence to facilitate clear organizational communication.

  • TECHNICAL SUPPORT

    CBYTE COMPUTER PROGRAMMING SERVICES · 2023 — Present
    Conduct formal presentations to potential partners, effectively promoting programming services. Develop and implement onboarding and technical training sessions for clients and new employees to ensure software proficiency. Address complex technical issues as the main point of contact, performing troubleshooting and root-cause analysis. Handle a high volume of client inquiries and technical support requests, focusing on resolution and customer loyalty. Balance essential administrative tasks, like payroll and contract management, with urgent technical support demands. Enhance the efficiency of service proposal delivery and training materials.

Skills & Expertise

Office and Admin

Education

  • Bachelor of Science in Office Administration
    Bago City College · 2019 — 2023