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Rosielene D. — Mid-Level Virtual Assistant from Philippines

Rosielene D.

Mid-Level Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Rosielene D. is an experienced Virtual Assistant with extensive work from 2021 to 2026 for VTA Group's Australian clients, specializing in industries such as gutter and house cleaning, plumbing, appliance repair, and gate installation services. Her responsibilities included managing social media accounts, scheduling appointments, processing orders, updating bookings, and handling various administrative tasks. As an Executive Assistant at Spark Pro Global in 2024, she continued to leverage her expertise in email communication and call management. Previously, Rosielene held the position of Head ESL Teacher at 51Talk, where she provided online education from 2016 to 2025. In the customer service domain, she contributed to Telstra's billing and advisory teams at Teletech and held a role as a Listener Care Representative at APAC Customer Services. With a foundation in elementary education from Leyte Normal University, her skills in customer service support and CRM proficiency are well-established.

Experience

  • Virtual Assistant

    VTA Group Australian Clients · 2021 — 2026
    Managed email correspondence, handled incoming and outgoing calls, and organized appointments and bookings. Oversaw social media accounts, processed orders and payments, sent invoices, maintained records of quotes and follow-ups, and completed various administrative tasks.

  • Head ESL Teacher

    51Talk · 2023 — 2025
    Led ESL instruction and managed classroom activities to enhance students' learning experiences.

  • ESL Teacher

    51Talk · 2016 — 2025
    Provided ESL instruction to students, focusing on language development and comprehension.

  • Executive Assistant

    Spark Pro Global · 2024 — 2024
    Managed emails and phone communications, scheduled appointments, and carried out various administrative tasks. Handled updates for social media accounts as well.

  • Subject Matter Expert

    Teletech Customer Care · 2014 — 2016
    Served as a Subject Matter Expert for TELSTRA, enhancing customer service processes and solutions.

  • Residential Billing Consultant

    Teletech Customer Care · 2012 — 2014
    Assisted customers with billing inquiries and provided support for TELSTRA-related services.

  • Trusted Advisor

    Teleperformance Philippines · 2011 — 2012
    Acted as a Trusted Advisor, delivering support and assistance to clients.

  • Listener Care Representative

    APAC Customer Services Inc. · 2010 — 2011
    Engaged with customers as a Listener Care Representative, providing empathetic support and care.

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