ross V.

Ross J. is a seasoned technical support and customer service professional with over seven years of experience, demonstrating extensive expertise in troubleshooting smart devices and electronics. He has a robust background in addressing technical issues related to both hardware and software, including operating systems like Windows and macOS, as well as applications for business tasks. His role includes responding to user inquiries, resolving network connectivity challenges, and managing technical problems through a ticketing system, escalating complex cases when necessary. Completed his education with a Bachelor of Science in Information System from West Visayas State University, he has also enriched his skills with leadership training at IQor Iloilo. In his professional journey, Ross has held positions such as Technical Support Expert at Asurion, and IT Service Desk specialist at Insight Surgical Hospital, and has served as an Inbound Specialist and Team Leader for Walmart at IQor Iloilo. Additionally, he has experience as a Virtual Assistant with Propel Sales and Marketing.