Rossanie D.
Mid-Level Virtual Assistant Specialist
Open to offersNew to PlatformAbout
Rossanie D. is an accomplished Virtual Assistant known for her adept handling of a range of administrative duties across multiple sectors. She has provided significant support for companies like HOMEBUYERS CA in California, and TEXAS CONNECT REALTY in Fort Worth, Texas. During her tenure, she excelled in Research & Reports by gathering industry data and analyzing trends, and was responsible for comprehensive Document Management activities. Her role involved coordinating meeting schedules, travel logistics, and maintaining effective communication via Email Management. Notably, she adeptly managed social media content and engagements, as well as produced marketing materials leveraging her skill in Graphic Design using Canva. Prior to these roles, at Psychic Elements in California, she managed client communications and invoicing processes with precision. Further enhancing her administrative prowess, she worked in retail services and telecom companies where she handled customer inquiries and workforce management tasks, including schedule optimization and performance tracking.
Experience
Virtual Assistant & Administrative Support
HOMEBUYERS CA · 2022 — 2025Gathered industry data, analyzed trends, and prepared reports. Organized and maintained company files and paperwork while creating lead lists, preparing meeting notes, and compiling research data. Responded to emails, managed the inbox, created and scheduled social media posts, and updated online profiles. Designed marketing materials and graphics for campaigns using Canva.Real Estate Administrative Support
TEXAS CONNECT REALTY · 2024 — 2025Managed schedules for property viewings and maintained records. Scheduled meetings to avoid conflicts and ensured team coordination. Handled travel planning by booking accommodations, rental cars, and preparing itineraries. Organized real estate files and updated client information in the CRM while managing correspondence and ensuring timely responses.Administrative & Project Support
PROJECT BASE ADMIN SUPPORT · 2020 — 2022Researched vendors, placed orders, and secured product samples in product research. Organized and synthesized market data into reports and provided operational support for business functions.Administrative & Project Support
PSYCHIC ELEMENTS · 2018 — 2020Managed client inquiries and appointment scheduling through email and chat, while providing customer support for service-related questions. Maintained accurate client records, organized confidential information, and ensured timely email responses and follow-ups. Assisted with social media management, processed billing and invoices, and supported daily administrative tasks.Administrative & Customer Support - Retail Services
RESULTS LIPA · 2016 — 2018Delivered professional customer service to ensure satisfaction while managing inbound and outbound inquiries through email and chat. Assisted customers with product details, order tracking, and resolution of issues.Workforce Manager / Scheduler
RESULTS LIPA · 2016 — 2018Created and managed employee schedules to ensure optimal staffing, monitored call volumes and agent adherence, and analyzed trends for workload forecasting. Adjusted schedules based on demand, tracked attendance, productivity, and key performance metrics, collaborating with teams to streamline operations.Administrative & Customer Support - Australia Telco Company
TELETECH LIPA · 2013 — 2016Assisted customers with account inquiries, billing issues, and service requests while processing payments, refunds, and service activations. Managed email correspondence and customer follow-ups, maintained accurate customer records in CRM systems, and provided administrative support to enhance operations while coordinating with technical teams to resolve service issues efficiently.Workforce Manager / Scheduler
TELETECH LIPA · 2013 — 2016Created and managed employee schedules to optimize staffing levels, ensured monitoring of call volumes and agent adherence, and analyzed trends for effective workload forecasting. Adjusted schedules based on demand, tracked attendance, productivity, and key performance metrics, and collaborated with teams to enhance workforce operations.
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