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Rotshidzwa D. — Mid-Level Digital Communication Specialist from South Africa

Rotshidzwa D.

Mid-Level Digital Communication Specialist

South Africa 3-6 years
Open to offersNew to Platform
Languages
EnglishChinese
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About

Davhana R., a tech-savvy and detail-oriented Remote Online Professional & Chat Moderation Specialist, brings over six years of experience in digital communication and data-driven platform evaluation. Currently working as a Remote Chat Moderator at Cloudworkers, Davhana skillfully manages high-volume text-based interactions, ensuring adherence to safety and quality guidelines while delivering engaging content. At Texting Factory, Davhana serves as a Remote Text Agent & Quality Reviewer, balancing multiple chat streams and maintaining data privacy and platform security standards. Additionally, as an Independent Platform Evaluator & Reviewer with Prolific, Davhana participates in digital research and data collection, excelling in following detailed technical guidelines. With expertise in AI as a Data Annotator & Prompt Evaluator for Outlier, Davhana evaluates AI-generated responses and authors prompts for model training. Competent in Microsoft Excel and Google Workspace, Davhana excels in multi-tasking and remote collaboration.

Experience

  • Remote Chat Moderator

    Cloudworkers · 2023 — Present
    Managed high-volume text interactions in a virtual setting, ensuring compliance with safety and quality standards. Provided engaging and culturally relevant conversational content to enhance user retention and satisfaction. Addressed user inquiries promptly, maintaining high performance ratings against established metrics.

  • Remote Text Agent & Quality Reviewer

    Texting Factory · 2022 — Present
    Efficiently processed and responded to numerous incoming text messages using web-based platforms. Handled multiple chat streams simultaneously while preserving quality in responses. Upheld data privacy and professional communication standards across all interactions.

  • Independent Platform Evaluator & Reviewer

    Prolific
    Engaged in varied academic and commercial digital research projects, including surveys and behavioral data collection. Understood and executed complex multi-step instructions with precision. Met project deadlines consistently while maintaining a strong compliance record.

  • AI Data Annotator & Prompt Evaluator

    Outlier
    Assessed and edited AI-generated responses for various attributes such as tone and logical consistency. Developed intricate prompts and rationales to aid in training large language models. Adapted to evolving quality standards to fulfill weekly productivity expectations.

Skills & Expertise

Digital MarketerPharmaceuticalChat SupportCustomer SupportCustomer Service

Education

  • National Senior Certificate
    Kutama Secondary School · 2020 — 2020
  • Management Assistant N6 (Theoretical Framework) & Financial Management (N4–N6)
    Sekhukhune TVET College, Dr CN Phatudi Campus

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