Rowell U.

Rowell U. is a seasoned professional with over a decade of experience in the banking and BPO industries, specializing in customer retention and account management. As a Retention Officer and Fulfillment Officer at Citibank Business Process Solutions from 2016 to 2025, he expertly managed customer retention through effective negotiation and solution delivery, ensuring accurate dispute resolution. Before this role, he worked at Sykes Marketing Services as a Collections Officer and Telephone Banker between 2009 and 2016, where he managed collections for auto loans and assisted with banking transactions. His career began as a Customer Service Representative with Teleperformance Philippines, where he handled technical troubleshooting and service inquiries. His formal education in Computer Electronics Technology from Philippine Women's University supports his proficiency in data management and problem resolution.