Rowell J.

Address customer inquiries regarding shipment schedules, freight rates, and cargo status. Offer proactive updates on ETD, ETA, delays, and confirmations of delivery. Liaise with shipping lines, airlines, overseas agents, transport providers, warehouses, and customs brokers to facilitate smooth shipment execution. Prepare and verify shipping documentation, including Bill of Lading (BL), Air Waybill (AWB), Commercial Invoice, Packing List, Certificate of Origin (COO), Delivery Order (DO), and customs documents. Oversee shipment monitoring from booking to final delivery while maintaining service quality and operational efficiency. Address and resolve customer concerns regarding delays, documentation issues, cargo damages, and shortages. Maintain precise customer records, shipment

Oversee complete import and export shipment operations, encompassing booking, customs coordination, monitoring shipments, and coordinating cargo delivery. Prepare and verify necessary shipping and regulatory documents such as BL/AWB, Commercial Invoice, Packing List, COO, DO, and associated customs paperwork. Collaborate with freight forwarders, shipping lines, suppliers, clients, transport providers, and customs brokers to ensure prompt cargo movement. Monitor vessel schedules, track ETD/ETA, and communicate relevant shipment updates and delays to customers. Manage activities related to delivery order collection, trucking arrangements, warehouse coordination, and release of shipments. Keep accurate records of shipments, filing systems, and logs of customer communications for operational tracking.