Rowena M.

Rowena M. is an accomplished BPO professional with over nine years of experience in the customer service industry, specializing in outbound healthcare insurance, hotel bookings, cyber security insurance plans, and chat support. Holding a Bachelor of Science in Elementary Education from Foundation University, she has worked as a Team Leader overseeing 10-11 agents in both Manila and Dumaguete, and served as a Talent Acquisition Supervisor. Rowena's background spans roles with Peak Outsourcing, Visaya KPO, Qualfon, and other firms, where she managed inbound and outbound calls, led teams, and handled publishing consultations. Her expertise includes coaching, team management, and customer concern resolution across healthcare, hospitality, tech support, and publishing domains. Fluent in English, Filipino, and Cebuano, Rowena has consistently contributed to organizational success in fast-paced business process outsourcing environments.