Rowena S.

Rowena R. is a dedicated Patient Resolution Specialist and Accounts Receivable expert with significant experience in the healthcare BPO industry, particularly in medical billing and collections. She has honed skills in claims processing, insurance verification, and denial management. Throughout her career, Rowena has consistently demonstrated her ability to resolve patient accounts and reduce outstanding balances, all while delivering exemplary customer service in high-volume settings. At MED-METRIX, she managed patient accounts and resolved billing discrepancies by processing insurance claims and handling denial resolutions. Previously, at CONIFER HEALTH SOLUTIONS, she verified insurance eligibility and worked to reduce claim denials through proper documentation. Her background also includes roles as a Scheduler/Planner at SCHNEIDER ELECTRIC and a Senior Collection Specialist at IQOR. Rowena holds a Bachelor of Science in Medical Technology from Centro Escolar University, leveraging her expertise in her varied roles. References are available upon request.