Rowena M.
Compliance Monitoring Agent
Open to offersNew to PlatformAbout
Rowena. is an administrative professional with more than 20 years of experience in administrative support, data management, monitoring, documentation, and customer service. She currently works as a Compliance Monitoring Agent at the Philippine Amusement and Gaming Corporation, where she monitors high-volume operational transactions, maintains accurate records and documentation, identifies discrepancies and potential issues, coordinates with multiple departments, and supports timely resolution of operational concerns. Her previous experience as a Slot Data Control Assistant strengthened her expertise in data collection, encoding, database management, report preparation, documentation, and administrative coordination. She is proficient in Microsoft 365, Google Workspace, HubSpot CRM, Zoom, Google Meet, Microsoft Teams, ChatGPT, Gemini, Canva, CapCut, Grammarly, and Adobe Express. Known for her attention to detail, proactive communication, organization, adaptability, multitasking, and reliability, Rowena brings a strong commitment to accuracy, confidentiality, and efficient task completion. She is now bringing her extensive administrative and operational experience into the Virtual Assistant space, providing dependable support to businesses and professionals who need help managing information, maintaining records, preparing reports and documents, coordinating tasks, and keeping day-to-day operations organized. She is available for full-time remote work and can work flexibly across US, UK, and Australian time zones.
Why hire me
Employers should hire me because I bring more than 20 years of professional experience in administrative support, data management, documentation, monitoring, and customer service. I am highly organized, detail-oriented, reliable, and experienced in managing multiple priorities while maintaining accuracy and confidentiality. My background has trained me to monitor information, maintain accurate records, prepare reports, identify issues, coordinate with different teams, and follow through on tasks until completion. I am also proficient in Microsoft 365, Google Workspace, HubSpot CRM, Zoom, Teams, ChatGPT, Gemini, Canva, and CapCut. As I transition into the Virtual Assistant space, I bring not only technical skills but also the professionalism, accountability, adaptability, and work discipline developed through years of real-world experience. My goal is to provide dependable administrative support that helps clients save time, stay organized, and focus on growing their business.
Experience
Compliance Monitoring Agent
Philippine Amusement and Gaming Corporation · 2018 — PresentMonitored high-volume operational transactions, ensuring accuracy and compliance. Maintained records and documentation to verify data integrity, addressing discrepancies and control gaps while collaborating with departments to resolve issues efficiently. Utilized strong analytical and organizational skills to manage multiple priorities and uphold confidentiality, supporting operational efficiency through adherence to procedures.Slot Data Control Assistant
Philippine Amusement and Gaming Corporation · 2016 — 2018Managed databases through data collection and updating, delivering reliable information for business decisions. Prepared and organized reports and administrative documents, ensuring accuracy and on-time submissions. Provided administrative support by coordinating requests and assisting with workflow, while maintaining focus on detail and adherence to established processes.
Skills & Expertise
Education
- Bachelor of Arts in Social Sciences Major in Psychology and SociologyUniversity of the Philippines · — — 2004
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