rowena M.
Senior Freight Virtual Assistant
Open to offersNew to PlatformAbout
Rowena M. is a highly experienced Freight Virtual Assistant based in Taguig City, Philippines, with a commendable 12-year career in operations, customer support, and logistics. With specialized training in logistics operations, carrier sourcing, and TMS software, she excels in streamlining administrative workflows and managing client schedules. Her professional journey includes roles such as an Administrative Assistant and Customer Service Representative, where she demonstrated skills in email management, data entry, and customer service. Rowena efficiently handled corporate correspondence, maintained office operations, and provided cross-departmental support. She holds a Bachelor of Arts in Psychology from Philippine Normal University and is proficient in tools like Google Workspace and Microsoft Office, which she leverages to enhance operational efficiency and client communication in fast-paced environments.
Experience
Virtual Assistant
null · 2019 — 2021Streamlined administrative workflows such as email management, calendar coordination, and document organization for various business clients while managing client communications and customer inquiries with precision.Administrative Assistant
null · 2014 — PresentCoordinated office operations by managing schedules and meeting logistics. Handled sensitive correspondence, organized file systems, and maintained accurate data entry while preparing operational reports and managing office supplies.Customer Service Representative
null · 2011 — 2014Addressed a high volume of customer inquiries and resolved technical issues to uphold customer satisfaction while providing accurate product and service information and documenting call outcomes.
Skills & Expertise
Education
- Bachelor of Arts in PsychologyPhilippine Normal University · — — 1996
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