ROWENA U.
Senior Operations Coordinator
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Rowena U. S. has demonstrated proficiency in handling operations over an impressive career spanning 18 years, specializing in data reporting and operational coordination in the business services and telecommunications industries. With a role at SGS Global Business Services Asia, Inc., Rowena currently excels as a Data Solution Associate, where she synergizes with management to uphold governance on accuracy, coordinate project executions, and reports potential compliance breaches—skills that underscore her forte in project management and operational efficiency. Her tenure as a team leader of five has been marked by strategic planning and execution, resulting in optimal team productivity and innovation-driven goals fulfillment. Previously, at Limketkai Manufacturing Corporation, she optimized resources and galvanized her team to surpass sales targets and customer satisfaction. Her multifaceted expertise is bolstered by a solid foundation in Electrical Technology from Rizal Technological University, complemented by professional certifications in agile and growth mindset strategies.
Experience
Data Solution Associate – NR - Data Reporting
SGS Global Business Services Asia, Inc · 2018 — PresentCollaborated with the IOS Supervisor to interpret non-standard inspection activities and pricing structures. Entered technical and financial document details into the database with precision using data entry tools. Managed the distribution of nominations to executing affiliates while ensuring timely vessel checks in port traffic. Reported any integrity breaches or improper payment solicitations to management. Performed additional tasks as assigned to enhance department efficiency.Data Solution Associate - OGC BOSS / WIBA Invoice
SGS Gulf Limited – ROHQ · 2015 — 2018Formulated and executed strategies to boost customer satisfaction and engagement. Built robust relationships with key stakeholders to ensure effective cross-departmental communication. Improved team productivity by enhancing communication and implementing effective project management tools. Analyzed customer data to recognize trends and anticipate needs. Entered invoice data into accounting software or ERP Systems while maintaining accurate records. Reviewed draft inspection reports and invoices for accuracy according to client guidelines. Investigated non-payment reasons for invoices and determined resolution actions. Compiled and submitted statistical reports to clients, ensuring database integrity for credible reporting. Followed up with affiliates on necessary documents for billing clients.In House Sales Coordinator
Limketkai Manufacturing Corporation · 2014 — 2015Collaborated with the sales team to prioritize tasks and set goals, which increased productivity. Assisted team members in reaching their targets through coaching and mentoring. Enhanced sales processes for greater efficiency and customer satisfaction. Kept accurate records of sales activities, including contracts and customer communications. Tracked team progress, identified areas for improvement, and ensured compliance with regulations.Operation Coordinator
Intertek Testing Services Philippines, Inc · 2013 — 2014Worked with area managers to assess operational needs and create actionable plans. Coordinated purchases with vendors and reconciled invoices. Boosted employee performance through training programs and performance reviews. Monitored staff schedules for optimal resource utilization. Ensured safety compliance according to company policies. Managed global client inspection requests and prepared detailed inspection reports. Facilitated quotation preparations and handled inquiries related to inspection matters. Managed monthly invoices and inspection revenue, supporting administrative tasks for management.Customer Service Associate
SPI Global Inc. Subsidiary of PLDT · 2012 — 2013Addressed customer complaints with professionalism, leading to positive results. Maintained extensive product knowledge to provide accurate information to customers. Managed high call volumes efficiently, minimizing customer wait times. Handled customer communication to gather necessary information for problem resolution. Created Standard Services Orders for account modifications and administered billing calculations.Sales Admin Staff
Business Staffing Management Incorporated - Globe Telecommunication · 2012 — 2012Enhanced team collaboration through a positive work environment and open communication. Provided clerical support to the sales team by processing orders and managing customer data. Addressed customer inquiries and maintained accurate invoices. Ensured timely resolutions of escalated issues while managing various customer complaints.Retail Shop Service Assistant
Business Staffing Management Incorporated - Globe Telecommunication · 2011 — 2012Oversaw customer deliveries and supported order fulfillment to enhance satisfaction. Maintained cleanliness and organization in the work area to foster a professional atmosphere. Assisted customers in product selection and purchase while ensuring store compliance with visual merchandising standards. Engaged in point-of-sale operations and managed product information.
Skills & Expertise
Education
- Associate of Arts in Electrical TechnologyRizal Technological University · — — 2004