Roxana E.

Roxana E. is a seasoned customer service and administrative professional with a proven track record in delivering top-notch client support in high-pressure environments. With expertise in operational coordination and managing professional written and verbal communication, Roxana adeptly handles bilingual tasks in both English and Spanish, ensuring a seamless experience for Spanish-speaking clients. At Bill Gosling in Heredia, Costa Rica, she performed critical customer service functions, addressing inquiries on billing, payments, and due processes. As an Administrative Assistant, she demonstrated multitasking and time management skills, managing urgent operational tasks with precision. Her role as a Spanish Interpreter at Cyracom further highlighted her commitment to maintaining the accuracy and veracity of bilingual interactions. Roxana completed her education in Business Administration at the Universidad Autónoma de Centro América and holds a Customer Service certification from the Instituto Nacional de Aprendizaje. She is also proficient in French and Italian at a basic level and is licensed to drive manual transmission vehicles with a B1 license.