Roxanie B.
Mid-Level Quality Control Inspector
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About
Roxanie N. is a versatile professional with experience across multiple industries including food service, customer support, and quality control. Serving as a Service Crew member at Jollibee Food Corporation, she honed her ability to multitask in high-pressure settings while maintaining superior customer service. At MHORPLING Solution, she excelled as a Customer Service Representative, achieving daily call targets and enhancing client relationships with her communication and problem-solving expertise. Transitioning to a role at Philippine Iris Co., Inc., she performed essential quality assurance tasks for imported merchandise, ensuring strict adherence to quality standards. Her tenure at Epson Precision Philippines Inc. and THN Autoparts Philippines Inc. further developed her quality assurance skills, as she meticulously inspected automotive components and Epson printers, ensuring compliance with industry standards for products from Japan and South Korea. Roxanie also brings additional expertise in social media and community management, reflecting a broad capability in team coordination and digital engagement.
Experience
Customer Service Representative
MHORPLING SOLUTION · 2020 — 2020Performed outbound calls to address inquiries about products, services, and accounts. Ensured excellent customer service by resolving issues and maintaining accurate records, while meeting daily call targets and performance metrics.Service Crew
Jollibee Food Corporation · 2018 — 2018Gained experience in a high-volume environment, focusing on effective communication and multitasking. Managed customer concerns while fostering positive relationships and consistently meeting service quality.Quality Control Assurance
PHILIPPINE IRIS CO,. INC. · 2018 — 2018Executed quality assurance procedures for imported items from sources in Japan and Disneyland. Scrutinized product conditions and authenticity during inventory processes, documenting defects to uphold product standards.Quality Assurance
EPSON PRECISION PHILIPPINES INC.Conducted inspections for Epson printers to ensure adherence to quality and functionality standards prior to shipment. Evaluated products for defects, packaging integrity, and overall condition, while supporting distribution coordination.Quality Control Assurance
THN AUTOPARTS PHILIPPINES INC.Performed inspections on auto parts for electric vehicles compatible with Kia and Hyundai. Reviewed imported components for quality compliance and documented inspection records to ensure accurate delivery and marketing processes.
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