Roxanne M.

Roxanne M. is a dedicated professional with extensive experience in the customer support industry, having worked at notable firms such as Transcom Bacolod and Panasiatic. As a Customer / Technical Support Representative at Transcom Bacolod between March 2018 and December 2023, Roxanne adeptly handled product and service inquiries, resolved technical issues, and ensured overall client satisfaction by leveraging her strong communication skills and problem-solving abilities. Previously, from September 2013 to December 2017, she specialized as a Retention Support Specialist, employing proactive strategies to maintain customer relationships and reduce churn. Before this, from May 2011 to May 2013, Roxanne's role as a Customer Support Representative at Panasiatic highlighted her capacity for delivering prompt, professional assistance across various communication channels. Additionally, she served as a Legal Assistant at Hanning & Sacchetto, LLP, from March 2025 to February 2026, where she drafted legal documents and supported attorneys in case preparation. Roxanne's academic foundation is in marketing, with a Bachelor of Science in Commerce earned from Colegio de San Agustin, Bacolod City, from 1991 to 1995. Her ability to multitask and adapt under pressure underlines her competence in the professional arena.