Roxcel J.

Roxcel Jay C. has hands-on experience in the business process outsourcing (BPO) and food service industries, demonstrated through roles at McDonald's-Atria in Iloilo and TruAlliant BPO Inc. as a Lead Verification Specialist. At McDonald's, Roxcel Jay C. managed order-taking, addressed customer complaints, prepared food, and maintained strict cleanliness and sanitation. In the BPO sector, Roxcel Jay C. was responsible for managing customer service, handling customer problems efficiently, and acknowledging all customer issues to ensure high-quality service delivery. With a background in advanced computer literacy—especially in editing—and fluency in English, Roxcel Jay C. effectively integrates technical execution with clear communication, and supports operational excellence in every project.