Roxie J.
Mid-Level Administrative Virtual Assistant
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About
Roxie J. is an experienced Administrative Virtual Assistant with over three years of diverse experience in customer service, accounting, and administrative support. Roxie is proficient in managing tasks such as data entry, bookkeeping, and customer communication, with a keen ability to deliver accurate financial reporting, email management, and scheduling. With a background as a Bank Teller at Southbank Inc, Roxie handled customer deposits, withdrawals, and fund transfers, while ensuring banking compliance and reconciling transactions daily. At Unipace Corporation, she served as an Accounting Staff, processing invoices and supporting payroll preparation. Additionally, Roxie worked as a Customer Service Representative at Teleperformance Philippines, demonstrating her capability in resolving technical issues and maintaining high performance metrics. Her technical proficiency includes Microsoft Excel, Google Sheets, and CRM Systems, which enhance her organizational skills in managing company documents and financial records.
Experience
Bank Teller
Southbank Inc · 2026 — PresentProcessed customer deposits, withdrawals, fund transfers, and bill payments accurately. Verified customer identities and ensured adherence to banking policies and procedures. Balanced the cash drawer and reconciled daily transactions at each shift's end. Assisted customers with account inquiries, providing friendly service. Maintained accurate transaction records and prepared daily cash reports. Identified and reported transaction discrepancies promptly while promoting bank products based on customer needs.Accounting Staff
Unipace Corporation · 2024 — 2026Managed accounts payable and receivable processes. Handled the processing of invoices, monitored payments, and assisted with payroll preparation. Conducted bank reconciliation and maintained financial records along with filing systems, and prepared financial reports utilizing Microsoft Excel.Technical Service Staff
Bless Microfinance Corporation · 2023 — PresentProvided administrative and clerical support to management. Organized meetings, schedules, and handled various correspondence, as well as assisted in preparing internal communications and reports.Customer Service Representative
Teleperformance Philippines · 2022 — 2022Assisted customers with billing inquiries and resolved account concerns. Addressed technical and network-related issues while accurately documenting customer interactions within CRM systems. Met performance metrics for average handling time, customer satisfaction, and quality assurance, all while maintaining professionalism during high call volumes.
Skills & Expertise
Education
- Professional Education major in Social StudiesSouthern Philippines College · — — 2025
- Bachelor of Science in Business Administration major in Financial ManagementUnipace Corporation · 2018 — 2022
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