Roy J.
Mid-Level Client Support and Account Operations Specialist
Open to offersNew to PlatformAbout
Roy J. G. is a seasoned Client Support, Sales, and Account Operations Specialist with over five years of experience in fast-paced BPO environments. Based in Oriental Mindoro, Philippines, he has supported clients in the US, AU, and UK, demonstrating exceptional skills in lead qualification, multi-channel customer service, and CRM management. Roy’s consultative role at Business Debt Adjusters involved qualifying up to 500 leads daily and setting a benchmark in conversions, earning him a Gold Medal for most debt settled. As a Global Service Specialist at 24/7 Global Answers, he adeptly managed client interactions across multiple channels, ensuring high levels of satisfaction. His technical acuity was further honed at Ajune BPO Outsourcing Inc., where he led a team providing customer and technical support for major e-commerce platforms. Roy holds a TESDA Contact Center Services NC II certification and has pursued studies in Accountancy at Divine Word College of Calapan.
Experience
Consultant
Business Debt Adjusters · 2025 — 2026Qualified between 200 and 500 inbound and outbound leads on a daily basis, leading to over 8 successful conversions. Maintained up-to-date CRM records and provided insights for improved lead management. Functioned effectively in a high-volume, performance-focused setting, ensuring a balance between quality and efficiency.Global Service Specialist
24/7 Global Answers · 2022 — 2025Oversaw 20 to 50 daily interactions across multiple channels, including calls, chat, and email for clients in the US, AU, and UK. Managed client accounts autonomously, addressing billing, scheduling, booking coordination, and dispatch across various industries. Delivered responses that were both precise and timely, while ensuring high levels of client satisfaction and workflow efficiency.Customer Service / Technical Support / Team Leader
Ajune BPO Outsourcing Inc. · 2020 — 2022Delivered technical and customer support for platforms such as Amazon and Shopify, focusing on troubleshooting, replacements, and refunds. Led a team of 10 across 6 different campaigns, overseeing performance, training initiatives, and improvements to workflow. Ensured compliance with service level agreements and maintained high service quality during the management of multiple campaigns.
Skills & Expertise
Education
- Bachelor of Science in Accountancy (Undergraduate)Divine Word College of Calapan · 2014 — 2016