Roy W.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Roy W. is a dedicated customer service professional with a comprehensive background in customer service, front desk operations, and HIPAA compliance, based in Marietta, GA. He holds a Certificate in HIPAA Essentials for Healthcare Professionals from Ultimate Medical Academy and an Associate of Science degree in the medical field. Roy has honed his skills in industries including healthcare, hospitality, and food service. He excels in roles such as Customer Service Representative at Everise and Alorica where he managed high volumes of calls, processed medical billing claims, and ensured data confidentiality. With a deep focus on medical coding and ICD-10 certification, Roy effectively updated customer information and billing processes while enhancing customer satisfaction and retention rates. His tenure at the Marriott Hotel and Double Tree Hotel further reinforced his guest relations and hospitality management capabilities. Roy's leadership experience as an Assistant Manager at Dunkin' Donuts demonstrates his ability to supervise, plan, and deliver excellence in customer interactions.
Experience
Customer Service Representative
Everise · 2024 — 2025Handled a high volume of incoming calls to provide effective problem-solving and prompt support, contributing to positive client experiences. Built customer relationships through active listening, demonstrating empathy and understanding. Maintained confidentiality and safeguarded sensitive information in compliance with data security protocols. Delivered personalized assistance to enhance customer satisfaction and retention. Updated medical insurance billing during inbound calls and processed claims while collecting essential records from members.Customer Service Representative
Alorica · 2023 — 2024Effectively utilized time management techniques while working remotely to balance work and personal responsibilities. Demonstrated excellent multitasking skills to handle various simultaneous tasks while ensuring high accuracy and attention to detail. Efficiently navigated computer systems to quickly access necessary information and provide accurate responses. Addressed customer inquiries and complaints from multiple channels with moderate supervision. Managed medical insurance updates and processed member information as needed.Mover / Driver / Customer Service
Motivated Movers · 2022 — 2023Executed the pickup, loading, and delivery of furniture in accordance with company regulations. Presented a professional demeanor as the direct point of contact for customers on-site. Conducted daily vehicle inspections while driving trucks and adhered to established timelines.Front Desk Attendant / Customer Service
The Marriott Hotel · 2021 — 2022Acted as the initial point of customer service for hotel guests. Managed guest check-ins and check-outs, assigned rooms, and addressed inquiries regarding hotel services. Handled incoming telephone calls, recorded messages, and processed financial transactions. Maintained an organized work area and entered accurate data into the hotel reservations system.Front Desk Attendant / Security Guard / Customer Service
Double Tree Hotel · 2021 — 2021Greeted guests by adhering to company policies and procedures while ensuring confidentiality and quality service. Carried out check-in and check-out processes, managed reservations, and informed customers about payment options. Preserved a visible presence to deter inappropriate actions, observing and reporting any signs of crime or disorder.Assistant Manager / Customer Service
Dunkin' Donuts · 2018 — 2021Supported the Manager by leading and motivating team members while overseeing daily operations. Managed inventory checks, ensured punctuality of crew members, and covered shifts as necessary. Created employee schedules, conducted cash counts, and ensured high-quality customer service as the point of contact for customer needs. Delegated tasks and communicated priorities, ensuring adherence to policies and procedures.
Skills & Expertise
Education
- Associate of Science degreeUltimate Medical Academy · 2023 — 2023