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Roy M. — Virtual Assistant from Philippines

Roy M.

Virtual Assistant

Philippines 1-2 years 600 - 1000 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Roy Michael M. is an experienced professional specializing in healthcare support, administrative operations, and virtual assistance across the healthcare and non-profit sectors in the Philippines. As a Process Associate at Genpact, he handled medical records management, coordinated with healthcare providers and patients, and ensured strict compliance with HIPAA and confidentiality standards. At the Family Planning Organization of the Philippines, he managed procurement and inventory tracking for medical supplies, oversaw supplier relationships, and delivered detailed inventory and administrative reports. In his role as a Virtual Assistant with Online Helpers, Roy Michael M. efficiently addressed client inquiries, processed customer requests, and maintained thorough product knowledge. With a Bachelor of Science in Information Technology, he demonstrates strong skills in data entry, Microsoft Office Suite, and Google Workspace, underpinning his contributions to efficient business operations.

Experience

  • VIRTUAL ASSISTANT

    Online Helpers · 2025 — 2026
    Provided prompt and courteous support to clients by addressing inquiries and concerns related to products and associated information. Verified customer requests with precise data entry into the system, ensuring compliance with special instructions and completeness. Maintained current knowledge on product details, pricing, and promotions to ensure accurate customer information. Adhered to company policies and ethical standards while servicing a varied clientele.
  • PROCESS ASSOCIATE (Healthcare Account)

    Genpact · 2022 — 2025
    Conducted calls to healthcare providers to obtain medical records and charts required by health plans. Prepared patient charts while collecting demographic information and documents on behalf of insurance companies. Collaborated with healthcare providers, patients, and internal teams to facilitate smooth scheduling. Identified and verified the appropriate medical provider and contact information to determine the optimal method for record retrieval. Strictly adhered to HIPAA regulations and confidentiality guidelines to safeguard patient data while processing invoices from medical providers for record reproduction costs.
  • ADMINISTRATIVE SUPPORT/LOGISTICS

    Family Planning Organization of the Philippines · 2020 — 2022
    Developed procurement plans for medical supplies, services, and commodities in adherence to procurement policies and procedures. Established strong supplier relationships, negotiated contracts, and effectively coordinated with clients and vendors. Managed procurement operations including order tracking, document filing, data entry into specialized systems, and assistance with administrative tasks. Controlled inventory by maintaining accurate databases for issued and received items and providing management with timely reports.

Skills & Expertise

Education

  • Bachelor In Science - Information Technology
    EASTERN SAMAR STATE UNIVERSITY · 2014 — 2020

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