Royani S.
Mid-Level Event Coordination Specialist
Open to offersNew to PlatformAbout
Royani S. is an experienced Administrator and Phone Specialist based in Cebu, Philippines, with a record of supporting event management and administrative operations within the entertainment and financial services sectors. From 2019 to 2026, Royani worked seasonally at Cebu X-Geeks, providing administrative support, event logistics, and client/vendor coordination for pop culture and toy convention events such as MainQuestCebu and Cebu Sabersturm Academy, while also managing online content and social media scheduling to boost audience engagement. At JPMorgan Chase & Co., Royani delivered high-volume phone support—handling 90–120 client calls daily—assisting with account and credit card services and ensuring accurate, compliant service. Royani’s expertise includes email & calendar management, project organization using Trello and ClickUp, and documentation with Google Sheets and Docs.
Experience
Phone Specialist
JPMorgan Chase & Co. · 2019 — 2026Handled 90–120 client calls daily, providing assistance with credit card and account services while delivering accurate, compliant, and empathetic customer support.Event Coordinator & Assistant to Head Events Director
Cebu X-Geeks · 2019 — 2026Managed community partnerships and collaborations for pop culture events, fostering strong relationships with partners and groups. Organized pre-event documentation such as registrations and applications while coordinating venue requirements and event setup.Event Coordinator
MainQuestCebu | Toys and Figures Convention Cebu | Cebu Sabersturm AcademyOversaw event logistics to ensure seamless on-site operations and client relations with vendors, suppliers, partners, and sponsors. Conducted market research to identify trends, customer needs, and competitor activities.
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