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Rozzenn R. from Philippines

Rozzenn R.

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Rozzenn R. A. is an accomplished Operations Manager, Executive Assistant, and Project Manager with more than 7 years of combined experience in Business Process Outsourcing (BPO) and Virtual Assistance, supporting CEOs and business owners across the real estate, healthcare, wholesale, retail, landscaping, gutter, construction, and home service industries.


Throughout her career, Rozzenn has specialized in executive support, operations management, project coordination, U.S. team management, and business process improvement. He has successfully managed executive calendars, inboxes, CRM systems, lead pipelines, scheduling and dispatching, invoicing, payment tracking, job revenue reporting, marketing ROI reporting, KPI dashboards, and cross-functional projects while ensuring daily operations run efficiently.

Experience

  • ADMIN ASSISTANT

    A Great Gutter Company LLC · 2025 — 2026
    Managed administrative and operational support including lead generation and CRM management. Prepared and tracked estimates while overseeing invoice processing and payment follow-ups. Coordinated job scheduling via Jobber, ensuring efficient routing and timely project completion, and handled high-volume email and SMS communications with clients.

  • CEO'S EXECUTIVE ASSISTANT

    Peer Landscaping · 2023 — 2025
    Managed inbound calls and email correspondence, scheduled and dispatched jobs using Housecall Pro, and issued invoices to clients. Led team meetings, resolved disputes, and maintained communication with customers.

  • PROJECT MANAGER

    OMI · 2021 — 2022
    Oversaw invention projects from initial concept to licensing outreach. Created key deliverables such as 3D renderings, logos, sales sheets, articles, and websites. Served as the main point of contact for clients, providing updates on project progress and ensuring alignment with their vision.

  • ADMIN ASSISTANT

    Real Capital Offers · 2020 — 2021
    Supported the daily operations of a real estate investment team through social media content design and scheduling. Monitored performance by tracking call handling times of real estate agents and assisted in transaction coordination by organizing home sale paperwork.

  • LEAD MANAGER

    Ankle and Foot Care Inc. · 2019 — 2020
    Provided administrative support to a licensed podiatrist, managing clinic operations and patient care. Reached out to hospice facilities to identify potential podiatric patients, handled inbound calls, and scheduled patient appointments to ensure timely visits.

  • CEO'S EXECUTIVE ASSISTANT

    SuperBuys · 2017 — 2019
    Managed shipment bookings and receipts through Loadsmart and Uber Freight. Handled customer onboarding and invoicing via QuickBooks while resolving payment discrepancies and preparing weekly auction reports.

  • OPERATIONS TEAM LEADER

    Teletech · 2017 — 2017
    Led a team of 25 customer service representatives, ensuring achievement of key performance indicators and quality standards. Conducted quality assurance reviews and provided actionable feedback while managing attendance and leave approvals.

  • CUSTOMER SERVICE REPRESENTATIVE

    Teletech · 2016 — 2017
    Handled high volumes of inbound and outbound calls addressing customer needs across sales, cancellations, retention, billing, and technical support while delivering exceptional service through effective problem-solving and communication.

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