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Rubbie L. from Philippines

Rubbie L.

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Rubbie Lynne G. is an experienced Team Manager Customer Experience based in Davao City, Philippines, with a background in leading customer service teams at American Home Shield, Lyft, and Expedia. At American Home Shield from March 2022 to January 2026, Rubbie Lynne G. managed a team of 17 agents, conducted training and coaching, and implemented strategies to improve customer satisfaction and loyalty. Responsibilities included analyzing customer feedback and call metrics to enhance service processes. Previous roles included handling high-volume inquiries for home warranties, reviewing compliance documents for Lyft, and managing travel arrangements at Expedia. Proficient in CRM Tools, Microsoft Excel (PivotTable), and Performance Reporting, Rubbie Lynne G. applies strong analytical skills to drive continuous process improvement within the customer service and travel industries.

Experience

  • Team Manager Customer Experience

    American Home Shield · 2022 — 2026
    Oversaw a team of 17 agents, providing continuous training and coaching to enhance customer handling skills. Developed and executed customer experience strategies aimed at boosting overall satisfaction and loyalty. Evaluated customer feedback and call metrics to pinpoint areas requiring process improvement.

  • Customer Service Agent

    American Home Shield · 2020 — 2022
    Handled a high volume of customer inquiries regarding home warranties, utilizing a structured call flow to ensure high customer satisfaction while adhering to performance metrics.

  • Customer Service Agent

    Lyft · 2018 — 2020
    Reviewed and verified documents submitted by customers, including driver's licenses and vehicle insurance, ensuring adherence to company standards and maintaining accurate records for quality assurance.

  • Customer Service Agent

    Expedia · 2016 — 2018
    Managed travel arrangements for customers, including flights and accommodations, as well as creating itineraries.

Skills & Expertise

Customer SupportOnline Community ManagementCustomer ServiceCustomer Service Representative

Education

  • Mass Communication
    University of Mindanao · 2012 — 2016

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