Ruben S.
Mid-Level Network Design Engineer
Open to offersNew to PlatformAbout
Ruben S. is an accomplished engineering and IT professional with a comprehensive background in hardware support, project engineering, and network design. Currently serving as a Hardware Support Engineer at DOLE Philippines Inc, Ruben has successfully resolved 95% of Level 1 & Level 2 support tickets within SLA, significantly reducing resolution times. His commitment to excellence is further demonstrated by achieving a 4.7/5 user satisfaction rating while supporting over 200 employees on Windows platforms. Previously, Ruben worked at Wuhan Fiberhome Inc as a Project Design Engineer where he spearheaded more than 20 OSP network design projects, with 90% delivered ahead of schedule, optimizing project timelines. During his tenure at Huawei Technologies Co., Ltd, he designed FTTH/FTTBTS plans for over 100 sites, ensuring full compliance with client standards and effectively reducing defect rates. With a Bachelor of Science in Computer Engineering from Holy Cross of Davao College Inc, Ruben specializes in networking fundamentals, Windows OS troubleshooting, AutoCAD 2D/3D, and communication & client coordination. Fluent in English and Filipino, Ruben is dedicated to advancing efficient and reliable IT solutions.
Experience
Hardware Support Engineer
DOLE PHILIPPINES INC. · 2024 — PresentAddressed 95% of Level 1 and Level 2 support tickets within Service Level Agreement (SLA), while providing assistance to over 200 employees utilizing Windows systems, which led to a high user satisfaction rating of 4.7 out of 5. Engaged in proactive maintenance and thorough documentation to decrease recurring hardware issues by 40%.Project Design Engineer
WUHAN FIBERHOME INC · 2022 — 2023Oversaw the execution of more than 20 Outside Plant (OSP) network design projects, with 90% delivered prior to deadlines, leading to an average time savings of 2 weeks for each project. Enhanced AutoCAD design accuracy through improved coordination of redline updates, achieving an 80% increase in precision. Drove project efficiency by minimizing rework requests by 75%.Site Engineer | OSP Survey and Design Engineer
HUAWEI TECHNOLOGIES CO., LTD · 2021 — 2022Developed FTTH/FTTBTS plans for over 100 sites, ensuring full compliance with client specifications. Executed OTDR testing and Physical Acceptance Tests, resulting in an 80% reduction in defect rates. Collaborated with clients to address site challenges, which reduced approval delays by 50%.OSP Project Design Engineer
Hubei Junxinda International Technology Service-Phils Inc. · 2020 — 2021Completed over 10 OSP design projects on schedule, achieving a perfect 100% adherence to project timelines. Conducted engineering surveys that improved design accuracy by 70%.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringHoly Cross of Davao College Inc · — — 2019