Ruby A.

Ruby Ann E. M. is a highly experienced Senior Customer Service Representative, skilled in handling complex customer inquiries and resolving issues through multiple channels including email, phone, chat, and text. With a solid educational background in Hotel and Restaurant Services from ACCESS Computer and Technical Colleges, she has enhanced her communication skills through specialized courses like Basic and Conversational Spanish. Her recent experience at Fun Express involved utilizing tools like Helpwise, LiveChat, and Ring Central to engage with clients effectively. At KMC Solutions Inc., she served the AU Retail Account, expertly managing order disputes and delivery investigations using platforms such as Zendesk and Salesforce. Her tenure at Customer Contact Channels (C3) included tackling escalated airline travel queries and supporting team projects, evidencing her adaptability and solution-oriented approach. Ruby Ann E.'s proficiency in Spanish and English makes her a versatile communicator in international settings, contributing to her success in fast-paced environments.