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Rudolph K. — Mid-Level Customer Service Team Leader from South Africa

Rudolph K.

Mid-Level Customer Service Team Leader

South Africa 3-6 years
Open to offersNew to Platform
Languages
English
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About

Rudolph K. is a goal-driven Sales and Customer Service Advisor with over four years of experience in the realms of customer retention, debt advisory, and sales leadership. At Ignition, he excelled as a team leader, managing customer service agents to achieve operational and service excellence, focusing on productivity, quality assurance, and customer satisfaction. Rudolph demonstrated a proven ability to increase revenue and foster customer loyalty through strategic problem-solving and effective team leadership. His role at NutunCX further honed his skills, leading a team to exceed client service expectations and performance metrics while collaborating with stakeholders to enhance operational efficiency. Previously, at Amalfi, he provided technical support and managed escalations, contributing to network diagnostics and setup. Throughout these roles, Rudolph has consistently demonstrated strong communication and problem-solving abilities, establishing himself as a capable leader in both B2B and B2C sales environments.

Experience

  • Technical support

    Amalfi
    Provided technical support and customer service, handled escalations, tracked orders and fraudulent activities, set up modems with IP addresses including DHCT and IPV6, conducted router and network diagnostics, performed network setups, configured web and email server settings.
  • Team leader

    Ignition
    Oversaw a team of customer service agents to meet operational excellence and service standards, administered KPIs related to call volumes and attendance, monitored performance metrics, handled escalated queries, and conducted performance reviews and training sessions.
  • Customer Service Agent

    Nutun CX
    Led a team of customer service agents to achieve operational targets and maintain quality standards, monitored key metrics, conducted coaching sessions and performance reviews, managed customer escalations, and collaborated with stakeholders to enhance service delivery.
  • Customer Service Agent

    Consumer Links
    Assisted customers with gas and electricity account enquiries, managed billing issues and payment arrangements, provided debt advisory services, conducted retention calls for PPI, resolved queries while maintaining customer satisfaction, and ensured compliance with company policies.
  • Customer Service Agent

    Ison BPO
    Delivered customer support for DStv subscribers, resolved account enquiries and technical issues, provided information on products and self-service options, maintained accurate customer records, and collaborated with team members to ensure effective service delivery.
  • General Worker

    CMR Trucking
    Supported daily operational and logistics activities, assisted with basic mechanical tasks, managed movement of equipment and materials, maintained a safe working environment, and performed general labor and administrative tasks as needed.

Skills & Expertise

Education

  • Leadership Program
    NutunCX

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