Ruel R.
Mid-Level UAT Business Analyst
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Ruel R. is a seasoned Business Analyst I – User Acceptance Testing with TELUS Digital Philippines, specializing in the telecommunications and digital services industries. Since 2017, Ruel has managed the implementation phase of projects and system releases, leading the design and execution of comprehensive UAT test plans, scenarios, and scripts firmly based on evolving business requirements. He expertly coordinates the User Acceptance Testing (UAT) process, ensuring thorough execution, defect identification, and communication between technical teams and business users, culminating in UAT sign-off. Previously, Ruel spent nearly a decade as a Technical Support Representative, diagnosing and resolving hardware and software issues—particularly in internet connectivity, IP TV, satellite TV, and security solutions—while delivering high-quality remote support and troubleshooting using tools such as Windows OS, Microsoft Office, and Google Workspace. Ruel holds a Bachelor of Science in Electrical Engineering from Biliran Province State University.
Experience
Business Analyst I – User Acceptance Testing
TELUS Digital Philippines · 2017 — PresentOversee the implementation phase of projects and system releases by designing and maintaining detailed UAT test plans, scenarios, and scripts derived from business requirements and user stories. Lead UAT coordination by managing timelines, scheduling, and collaborating with business users. Execute and validate test cases or guide stakeholders to ensure software functionality aligns with business objectives. Identify, document, and prioritize defects while working closely with development teams for resolution. Serve as the communication bridge between technical teams and business users, providing daily updates and securing formal UAT sign-off.Technical Support Representative
TELUS Digital Philippines · 2008 — 2017Provide technical support and service to end-users through phone and remote connections. Resolve technical issues related to hardware and software, focusing on internet connectivity, IP TV, Satellite TV, Home Security, and security software for phones and the internet. Interact with customers to process inquiries and address concerns regarding products and services. Evaluate customer information to diagnose issues effectively. Manage priority issues as per client directives. Record call transactions accurately using designated tracking software and ensure timely follow-ups with customers when needed.
Skills & Expertise
Education
- Bachelor of Science in Electrical EngineeringBiliran Province State University · 1999 — 2004
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