Ruffa M.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Ruffa Mae A. is an experienced Account Executive Assistant based in Manila, specializing in administrative support within the customer engagement and technical support sectors. At Concentrix, Ruffa Mae A. contributed to daily office coordination by resolving customer issues, managing complaints, and building long-term client relationships through efficient communication and document handling. Her tenure at VXI Global Inc. as a Technical Support Specialist involved providing direct assistance for technical queries, troubleshooting device and software issues, and scheduling technician appointments. Skilled in data entry and proficient with Microsoft Word, Excel, PowerPoint, Google Workspace, and Canva, she is recognized for her adaptability and organizational capabilities in the business process outsourcing industry. Ruffa Mae A.'s achievements include receiving the 2025 Top Agent award at Concentrix and completing the Leap Training Program at VXI Global Inc.
Experience
Account Executive Assistant
Concentrix, Eton Centris · 82024 — 122025● Resolved customer issues and complaints with quick-thinking problem-solving. ● Built long-lasting client relationships using communication and interpersonal relations. Developed valuable client relationships through proactive communication and service execution. ● Awarded as Top Agent in Concentrix, Eton CentrisTechnical Support Specialist
VXI Global · 32023 — 62023troubleshooting, scheduled technician appointments, give self-service options. ● Attended emergency call-outs at short notice to provide tech support or fix software, systems or device malfunctions. ● Graduated in LEAP TRAINING PROGRAM
Skills & Expertise
Education
- Graduate of Senior High School Humanities and Social Sciences StrandAMA Computer College of Caloocan · 2017 — 2019
Interested in this professional?
Sign in as an employer to save this profile or invite Ruffa M. to a job.
Sign in as an employer