Ruhbi M.
Mid-Level Healthcare Administrative Specialist
Open to offersNew to PlatformAbout
Ruhbi Mae C. is a HIPAA-Certified Healthcare Administrative Professional and operations team lead with over four years of hands-on experience in the healthcare, fintech, and digital marketing industries. At YoCierge, she led a team of 20+ specialists, overseeing end-to-end medical records retrieval, clinical coordination, and EHR/EMR navigation for US-based attorneys and insurance providers, while ensuring 100% compliance with regulatory standards. In the fintech sector with Chime Bank, Ruhbi Mae C. delivered high-quality customer support for financial accounts and digital banking services, maintaining strict adherence to data security and compliance. Transitioning to the digital marketing space, she managed full-cycle social media campaigns and content strategies for multiple international clients at Sozopo. Her expertise spans records management, compliance, team leadership, and digital operations.
Experience
SOCIAL MEDIA MANAGER | CHAT MANAGER
Sozopo · 2023 — 2026Oversaw the creation of social media content, including graphics, captions, and short-form videos. Formulated brand-consistent content strategies for various client accounts. Collaborated with international clients to ensure project timelines and creative requirements were met. Evaluated engagement metrics with a focus on optimizing content performance.MEMBER SERVICES SPECIALIST (FINTECH)
Chime Bank · 2022 — 2023Delivered customer support for financial accounts and digital banking services while managing sensitive financial information according to security and compliance standards. Investigated transaction discrepancies and executed account reviews utilizing internal banking systems. Achieved high customer satisfaction scores through effective resolution of complex account issues.TEAM LEADER / RECORDS RETRIEVAL SPECIALIST
YoCierge · 2020 — 2022Interacted directly with hospitals, clinics, and physicians to secure necessary authorizations, medical signatures, and legal documents. Maintained compliance by ensuring full adherence to HIPAA regulations and company SLAs. Oversaw the complete process of medical records retrieval and documentation verification for US-based attorneys and insurance providers. Directed a team of over 20 specialists in handling high-volume case queues, emphasizing data accuracy. Conducted audits on medical charts and documentation to confirm compliance and precision. Provided training and mentorship to new hires regarding workflows and documentation standards.
Skills & Expertise
Education
- Bachelor of Science in Human Resource ManagementInstitution not specified
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