Ruselyn G.
Senior B2C Sales and Operations Manager
Open to offersNew to PlatformAbout
Ruselyn G. is an experienced Operations Manager with over a decade in customer service and sales arenas, including high-volume BPO and direct B2C and B2B outreach. Most recently, she streamlined workflows and guided sales teams for direct clients, ensuring high conversion rates and effective objection handling. At Concentrix Philippines, she excelled as a Senior Sales Representative, consistently surpassing sales targets and earning multiple awards for top performance. Ruselyn effectively applies cold calling & lead generation and objection handling & closing within results-focused campaigns, leveraging platforms like Salesforce, HubSpot, and Oracle to support sales strategies and deliver strong client outcomes across various business processes.
Experience
OPERATIONS MANAGER
Direct Clients · 2021 — 2026Streamlined workflows and communication within the team to facilitate timely follow-ups and enhance conversion rates. Managed real-time issue resolution, providing coaching to staff on handling objections and improving client outcomes. Oversaw sales campaigns, ensuring alignment with overall business objectives.SENIOR SALES REPRESENTATIVE
Concentrix Philippines · 2014 — 2020Consistently surpassed sales targets in a fast-paced BPO environment. Delivered effective sales pitches and implemented upselling strategies. Provided training and mentorship to junior team members. Developed expertise in objection handling and closing techniques in a high-pressure, script-driven context.
Skills & Expertise
Education
- BS EducationUniversity of Cebu · 2012 — 2014
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