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Rushaan B. — Junior IT Support Specialist from South Africa

Rushaan B.

Junior IT Support Specialist

South Africa 2-3 years
Open to offersNew to Platform
Languages
English
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About

Rushaan B. is a dedicated IT & Cybersecurity Professional with hands-on experience in technical support and a keen focus on expanding skills in cloud computing and network security. Currently, he is taking a Cloud Administrator course at CTU Solutions, where he is enhancing his expertise in cloud platforms like AWS, Azure, and Google Cloud. Previously, at Merchants Vodacom, he was pivotal in providing technical and customer support for fibre services, managing tickets, and coordinating with fibre partners to optimize service delivery. During his internship at Munch Cloud, he assisted with troubleshooting hardware and software issues, set up networks and firewalls, and implemented basic cybersecurity awareness strategies. At Car Track and TSL Legal, Rushaan played a crucial role as a Scheduler Administrator, maintaining excellent customer service and optimizing delivery scheduling. His technical skills include IT Support & Troubleshooting, Cybersecurity Fundamentals, and Network Administration.

Experience

  • Technical Support For Fibre

    Merchants Vodacom · 2024 — 2025
    Provided technical and customer support for fibre services, addressing billing queries, installations, and account activations. Managed tickets using multiple support platforms and coordinated with fibre partners. Ensured accurate documentation and communicated clearly to enhance customer experience.
  • IT Support Assistant (Internship)

    Munch Cloud · 2024 — 2025
    Assisted in troubleshooting hardware and software issues while offering basic cybersecurity awareness and updates. Responsible for the setup and configuration of networks, firewalls, and remote access tools. Documented IT support tickets and resolutions.
  • Scheduler Administrator

    Car Track · 2022 — 2023
    Managed scheduling for technicians, ensuring their timely arrivals. Maintained a high level of customer service and fostered client relationships while coordinating effectively between customers and technicians to optimize service delivery.
  • Scheduler Administrator

    TSL Legal · 2022 — 2022
    Provided customer service and managed IT-related inquiries. Assisted the IT department in troubleshooting basic system issues while tracking outstanding debts and negotiating payment plans. Identified system gaps and recommended IT solutions for improvement.

Skills & Expertise

Education

  • High School Diploma
    CORONATIONVILLE SECONDARY SCHOOL

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