Rushane F.
Mid-Level Customer Technical Support Specialist
Open to offersNew to PlatformAbout
Rushane F. is an accomplished professional based in Montego Bay, Jamaica, with over a decade of experience specializing in customer support, operational efficiency, and quality assurance. His expertise spans various roles, including Merchandising Coordinator at Dufry Jamaica where he coordinates product placement and ensures inventory accuracy. At National Pen, he excelled as a Quality Inspector, identifying process improvements and maintaining compliance documentation. As a Credit Collections Specialist, he managed customer accounts and achieved collection targets. Previously, at MiFi Jamaica Limited, Rushane provided IT Technical Support, conducting diagnostics and network support. His skills include Warehouse Coordination, Compliance Documentation, and Consultative Selling. With a foundation in business administration from Kenilworth HEART Academy, Rushane has proven his ability to manage multiple responsibilities effectively across customer-facing and technical support environments.
Experience
Merchandising Coordinator
Dufry Jamaica · 2025 — PresentOversaw product placement and ensured adherence to merchandising standards. Maintained accurate inventory levels while assisting in stock movement and tracking. Supported operational efficiency in warehouse workflows.Quality Inspector
National Pen · 2023 — 2025Conducted quality inspections on customized products prior to production and shipment. Identified opportunities for process improvements to enhance customer satisfaction. Maintained compliance documentation and quality records, and graded customer call interactions to ensure high standards.Credit Collections Specialist
National Pen · 2021 — 2023Handled a large volume of customer accounts, addressing billing inquiries effectively. Processed payments and ensured account records were accurate. Negotiated payment arrangements to foster positive customer relationships and consistently met departmental collection goals.Office Administrator/ IT Technical Support Specialist
MiFi Jamaica Limited · 2018 — 2020Coordinated and monitored operational and administrative tasks to ensure timely completion. Performed internet modem diagnostics and troubleshooting, provided network support, and resolved both hardware and software issues. Assisted customers with modem installations and technical support.Customer Assistant
Laparkan Global Freight & Logistics Solutions · 2017 — 2018Supported logistics coordination and managed shipment-related tasks. Resolved shipment complications to enhance customer satisfaction. Contributed to administrative functions and customer service operations.Loan Officer/ Sales Representative
Nearshore · 2015 — 2017Identified customer financial needs and recommended suitable solutions. Assisted new customers in onboarding and account setup processes while building strong relationships through consultative sales techniques.Reservation Agent
Alliance One · 2014 — 2015Ensured accurate data entry and maintained administrative records. Provided support to supervisors and administrators in daily operations, responding to customer inquiries and routing calls as necessary.
Skills & Expertise
Education
- Level III NVQ-J Certification in Business AdministrationKenilworth HEART Academy · — — 2013
- DiplomaAnchovy High School · — — 2012
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