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Ruth V. — Senior Quality Assurance Evaluator from Philippines

Ruth V.

Senior Quality Assurance Evaluator

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ruth G. is a seasoned Quality Assurance Professional with over 15 years of experience in the BPO, corporate, and government sectors. She specializes in performance auditing, data verification, and administrative support. Ruth's tenure at Concentrix Philippines saw her excel as a Senior Quality Evaluator, where she ensured compliance with quality metrics for Amazon seller interactions and provided vital feedback to coaching teams; earlier, she served as an Associate Advisor delivering exemplary support to Amazon Selling Partners. Her role as a Fulfillment Analyst at Reed Elsevier Philippines honed her data verification skills, ensuring accurate order fulfillment. While at the Securities and Exchange Commission, Ruth managed document control and procurement tasks, demonstrating her proficiency in Microsoft Office Suite and Advanced Data Entry. Armed with a Bachelor of Science in Office Administration from the Polytechnic University of the Philippines, Ruth is fluent in English and Tagalog, with basic Japanese skills, making her a valuable asset in fast-paced professional environments.

Experience

  • SENIOR QUALITY EVALUATOR

    Concentrix Philippines · 2023 — 2026
    Monitored and assessed Amazon seller interactions to ensure compliance with quality metrics and standards. Facilitated huddles and calibration sessions, offering actionable feedback to coaching teams to enhance performance. Reviewed quality data trends to pinpoint coaching opportunities and identify operational bottlenecks.
  • ASSOCIATE ADVISOR

    Concentrix Philippines · 2021 — 2023
    Provided exceptional Amazon Selling Partner Support, consistently meeting and surpassing key performance indicators. Addressed complex inquiries from Amazon sellers, focusing on first-contact resolution and high seller satisfaction. Guided sellers in navigating Amazon Seller Central and resolved issues regarding Fulfillment by Merchant and Fulfillment by Amazon inventories.
  • FULFILLMENT ANALYST

    Reed Elsevier Philippines · 2020 — 2020
    Oversaw data verification and processing to ensure the accuracy and timeliness of order fulfillment. Upheld high standards of data integrity while managing extensive documentation.
  • ACCOUNT ASSOCIATE

    VXI Global Holdings B.V. · 2018 — 2020
    Handled client concerns while providing technical and account support in a professional manner. Ensured accurate documentation of customer interactions within the internal CRM system.
  • DATA ANALYST

    Securities and Exchange Commission · 2012 — 2017
    Managed document control by tracking, encoding, and routing incoming financial records and outgoing audit communications. Maintained secure custody of official vouchers and sensitive documents for audit verification. Assisted in preparing reports, including printing and distributing Audit Observation Memorandum and Annual Audit Reports. Oversaw procurement processes for office supplies and auditing equipment. Monitored inventory levels of office assets and personnel-related records.
  • ADMINISTRATIVE ASSISTANT (ACCOUNTING CLERK)

    Department of Agriculture - Cotton Development Administration · 2011 — 2012
    Delivered administrative support and basic financial assistance within the Department of Agriculture framework. Organized financial records, encoded transactions, and maintained departmental filing systems.
  • DATA ENCODER

    Philippine Health Insurance Corporation (PhilHealth) · 2005 — 2007
    Ensured accuracy in the database by swiftly encoding member and employer contributions.

Skills & Expertise

Education

  • Bachelor of Science in Office Administration
    Polytechnic University of the Philippines · 2016 — 2017
  • Bachelor of Secondary Education
    New Era University · 1997 — 1999
  • Bachelor of Science in Business Administration
    New Era University · 1995 — 1997

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