Ruth P.
Mid-Level Medical Virtual Assistant
Open to offersNew to PlatformAbout
Ruth P. is a dedicated Medical Virtual Assistant with over three years of experience in supporting US-based healthcare providers, specifically within high-risk OB-GYN practices. She is proficient in insurance verification, prior authorization procedures, patient scheduling, and managing EMR documentation. Her strong background in handling sensitive patient data aligns with HIPAA standards, and she is recognized for delivering accurate and compassionate virtual patient support. Ruth has an additional seven years of customer service experience within the US healthcare sector, enhancing her understanding of patient communication and support. In her recent role with High Risk Pregnancy Doctors in Texas, she verified patient insurance, managed appointments, and maintained accurate EMR records. Her previous experience includes working as a Senior Process Associate where she coordinated medical supplies, and as an Intake Coordinator at NTT Data Services Inc., handling insurance authorizations. She holds a Bachelor's degree in Mathematics Major in Education from the Polytechnic University of the Philippines.
Experience
Medical Virtual Assistant / Virtual Medical Receptionist
High Risk Pregnancy Doctors · 2023 — 2026Conducted insurance coverage verification and confirmed patient eligibility before appointments. Coordinated and organized patient schedules for high-risk OB-GYN services, while addressing inquiries related to procedures, billing, and care coordination via inbound calls. Ensured the accuracy and compliance of EMR records with HIPAA standards and assisted healthcare providers with patient intake, documentation, and follow-up tasks.Senior Process Associate – Medical Supplies Coordination
Company not specified · 2022 — 2023Oversaw the processing and tracking of medical supply orders to guarantee timely deliveries. Interfaced with vendors to manage urgent and critical orders and addressed discrepancies found in shipments and related documentation.Intake Coordinator / Insurance Authorization Specialist
NTT Data Services Inc. · 2020 — 2022Assessed insurance benefits and identified requirements for prior authorization. Facilitated the submission of authorization requests utilizing diagnosis (ICD) and procedure (CPT) codes, while collaborating with insurance companies to obtain necessary approvals and prevent claim denials.Healthcare Customer Service Representative
Hinduja Global Solutions · 2016 — 2020Provided support to US healthcare providers by confirming patient eligibility and benefits. Offered updates regarding claim statuses and clearly articulated reasons for denials, maintaining a high level of customer satisfaction in a fast-paced healthcare environment.
Skills & Expertise
Education
- Bachelor of Science in Mathematics Major in EducationPolytechnic University of the Philippines