Ruth F.
Mid-Level Operations Officer
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Ruth F. is a seasoned professional with extensive leadership experience in operations management, administration, HR, and finance across industries such as telecommunications, communications, real estate, government, media, HVAC services, and investment holdings. Currently serving as an Operations Officer at Strix Inc. (HVAC), she oversees strategic operations, compliance, sales, and logistics, utilizing process engineering tools like Miro and ensuring regulatory adherence in HVAC installations. Ruth has also managed large-scale teams, office administration, and financial processes at Jebsen & Jessen Communications, First Asia Mobile, and Tree Land Development. Her prior work includes customer service at Convergys, executive support at Pasadena Now Magazine, and serving as a field officer in the Philippine Senate. Ruth’s proficiency in supply chain management, finance, and advanced scheduling is grounded in hands-on responsibility for budgets, HR lifecycle management, and cross-border logistics, consistently aligning operational practices with business objectives.
Experience
Operations Officer
Strix Inc · 2022 — PresentProvides leadership in operations and sales, overseeing the employee lifecycle, from sourcing to hiring. Develops operational strategies aligning with business goals while managing resources effectively. Utilizes tools like Miro for process engineering to enhance workflows and field efficiency. Ensures compliance with quality control and safety standards for HVAC installations and repairs. Manages advanced technician scheduling for optimal 'wrench time' and controls the supply chain to ensure necessary parts are available. Resolves complex customer complaints to maintain satisfaction.Customer Service Representative
Convergys · 2016 — 2019Handles a high volume of incoming calls while generating sales leads. Identifies customer needs to enhance satisfaction and fosters sustainable relationships through open communication. Provides accurate information using appropriate tools and meets sales targets and call quotas. Addresses customer complaints with suitable solutions, adhering to established communication procedures.Executive Assistant to the Publisher
Pasadena Now Magazine · 2016 — 2016Manages all administrative tasks for the publisher, organizing schedules and appointments. Prepares reports on various metrics and conducts research on events in Pasadena. Monitors writer contributions and transcribes interviews, assisting with the publication's event coverage and payroll preparation as needed.Manager, Business Support
Jebsen & Jessen Communications (Philippines) Inc. · 2011 — 2013Collaborates with management to ensure business processes align with strategies and objectives. Supports performance targets and serves as a key contact for business services. Promotes proper use of productivity tools and ensures reliable data content. Leads a team responsible for administration, logistics, and contract management.Senior Manager - Operations
First Asia Mobile Inc. / Lets Do Mobile Philippines, Inc. · 2001 — 2010Leads the operations department, including logistics, warehousing, and shipping. Formulates personnel policies while managing human resources and administrative functions. Oversees the procurement of supplies and services, ensuring compliance with company regulations and managing operational budgets. Coordinates import/export activities and vendor relations.HR and Administrative Officer
Armstrong Holdings, Inc / Viaje.ph Inc. · 2000 — 2001Formulates and implements company policies related to human resources and administrative functions. Manages recruitment processes, employee benefits, and administration of general affairs, ensuring effective personnel management practices.Executive Officer for the Senator
Office of Honorable Loren Legarda · 1999 — 1999Implements office policies and acts as the field officer for the senator. Manages confidential matters and prepares speeches while overseeing financial procedures for the office. Trains hiring managers and monitors human resource activities.Administration Manager
Tree Land Development and Resources Inc. · 1996 — 1999Directs planning and management of HRAD activities, overseeing compliance with regulations and payroll administration. Manages real estate properties and ensures maintenance and security of corporate buildings while handling procurement for office supplies.
Skills & Expertise
Education
- Bachelor of Science in Commerce, Major in ManagementPHILIPPINE WOMEN'S UNIVERSITY · 1983 — 1987
- High SchoolST. PETER’S COLLEGE · 1979 — 1983
- ElementaryASSUMPTION COLLEGE OF DAVAO · 1972 — 1979
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