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Ruth P. — Mid-Level Telesales and Customer Service Specialist from Philippines

Ruth P.

Mid-Level Telesales and Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ruth P. is a seasoned professional with extensive experience in customer service and telesales, adept at handling customer support, lead generation, fraud detection, and data entry. In her role as a Telesales Agent at kNJ Innova8on, she managed both inbound and outbound sales calls across various campaigns, including Merchant Cash Advance, CGM, Insurance, Senior Life Insurance, and Debt Settlement, consistently achieving daily performance targets and maintaining accurate CRM records. As a Customer Service Representative for Qualfon Inc., she assisted with T-Mobile SIM updates and account inquiries, ensuring high-quality customer support. At BALANZI LTD, she excelled as a Lead Generation Specialist, generating leads through Instagram outreach and engaging social media strategies. Ruth is proficient in CRM and data management, with a strong track record of problem-solving and conflict resolution in fast-paced environments.

Experience

  • Customer Service Representative

    Qualfon Inc. · 2023 — 2025
    Provided assistance to customers with T-Mobile SIM updates and account inquiries. Resolved issues to ensure a positive experience while maintaining accuracy in handling requests.
  • Lead Generation Specialist

    BALANZI LTD · 2020 — 2023
    Generated leads through Instagram outreach and engagement on social media. Responded to inquiries, promoted products, and recruited brand ambassadors while tracking lead activity and maintaining detailed customer records.
  • Telesales Agent

    kNJ Innova8on
    Handled both inbound and outbound sales calls for various campaigns, including Merchant Cash Advance, CGM, Insurance, Senior Life Insurance, and Debt Settlement. Qualified leads and assisted customers while promoting services. Maintained accurate CRM records and met daily performance targets.

Skills & Expertise

Education

  • Technical Vocational Track (Food & Beverage Services)
    Bayawan National Senior High School · 2018 — 2019
  • National Certificate II (NC II) – Bread and Pastry Production
    Bayawan National Senior High School · 2017 — 2018

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