Ruth M.
Senior Healthcare IT Project Manager
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About
Ruth M. is a seasoned Senior Project Manager and Certified Advanced Scrum Master with over 18 years of experience leading complex digital transformation initiatives, specializing in Healthcare IT including Medicare and Medicaid claims cycles. She has implemented Waterfall-to-Agile and SAFe frameworks at organizations such as SCAN Health Plan, Optum Technology, United Healthcare, and Health System Innovations, overseeing large-scale projects like digital health platform rollouts, Microsoft Dynamics 365 integrations, cloud migrations, and regulatory-compliant API integrations. Ruth M. manages cross-functional teams across the US, India, and international locations, ensuring HIPAA-compliance and efficient SDLC management. Her expertise extends to JIRA implementations, Agile process optimization, vendor/stakeholder management, and facilitating organizational change in highly regulated environments and Fortune 500 settings.
Experience
Senior Technical Project Manager and Scrum Master
SCAN Health Plan via ITC · 2025 — 2025Implemented Microsoft Dynamics 365 for a $10 million digital transformation, which improved call center operations while maintaining HIPAA compliance and PHI management. Ensured alignment with project objectives by managing collaboration among external consulting teams like PwC and Ascendion. Established a SAFe Agile framework to enhance synchronization between Business and Technical teams. Conducted all SAFe Scrum ceremonies, promoting team collaboration and efficiency. Developed reporting mechanisms to incorporate Agile Metrics for informed decision-making. Managed the Change Management initiative to facilitate the adoption of new processes.Executive Consultant – Program/Project Manager & Scrum Master
HEALTH SYSTEM INNOVATIONS (HSI) · 2023 — 2024Directed the rollout of Jira for Gainwell Technologies within the DHCS Medicaid Population Management program. Achieved a rapid rollout of Jira Software Cloud in 60 days to align the Product team with program objectives. Customized Jira by designing workflows and optimizing processes, facilitating change management for seamless integration. Conducted training sessions for over 100 team members to ensure effective Jira usage aligned with project goals. Improved collaboration across various teams including Clinicians, Case Managers, and Product/Tech Teams through the Jira Implementation, which supported product development for the Population Health Management program.Senior Project/Program/Product Manager & Scrum Master
OPTUM TECHNOLOGY · 2020 — 2023Transitioned processes from Waterfall/SDLC to Scaling Agile Frameworks to enhance Agile Metrics and overall SDLC management. Oversaw the on-premise implementation of JIRA at the Las Vegas Datacenter. Formulated a Product Lifecycle Management (PLM) strategy with a focus on compliance and upgrades for products like JIRA, Confluence, Facets, and NEMIS. Coordinated multi-team projects across US and India, focusing on Facets upgrades, Cloud Migration, and HIPAA/PHI Regulatory Compliance related to Medicare/Medicaid Claims. Managed GRC documentation for policies and procedures in conjunction with network partners. Collaborated with various teams to align projects with service expectations and diminish provider/member abrasion. Utilized API Integration to facilitate healthcare interoperability across EHR/EMR systems across multiple markets. Executed numerous $5M+ projects throughout 2023, including upgrades and migrations.Project/Program Manager
UNITED HEALTHCARE – OPTUM CARE · 2019 — 2020Worked under contract collaborating with IS & Clinical Applications to oversee application migrations from W8k servers to updated versions. Partnered with cross-functional teams to ensure project alignment with service expectations, minimizing provider and member issues. Completed the rollout of new Cardiology clinical applications, including Epiphany-CardioServer and FUJI-SynapseCV to various medical locations in Nevada. Upgraded Radiology clinical applications in multiple Southwest Medical locations.Project Manager – Contract
BOYD GAMING CORP. · 2019 — 2019Led the development of the B-Connected Loyalty mobile app in collaboration with vendor Aristocrat. Implemented an Enterprise Booking Engine across all Boyd Gaming Hotel properties with the vendor Travel Tripper. Managed an assessment of the Boyd Network for recommendations regarding Cloud migration.Project Manager – Contract
MYS PROJECT MANAGEMENT · 2018 — 2018Oversaw the implementation of Oracle Sales Cloud and Incentive Compensation for Motiv, utilizing Agile methodology for project management. Managed the training development project for the Department of Transportation State of Nevada under Waterfall methodology.Project Manager – Contract
CAESARS ENTERTAINMENT · 2016 — 2017Implemented ORACLE Human Capital Management (HCM) valued at $7MM. Managed the relationship with vendor Grant Thornton and coordinated with stakeholders at Caesars Entertainment. Led project activities according to the Agile methodology and organized workflows for business resources.Project Manager – Contract
DELL SOFTWARE GROUP (DSG) · 2016 — 2016Facilitated the transition of the Corp. Marketing Department from DSG to SonicWALL & IAM. Directed the requirements gathering and execution of the transition plan, addressing identified gaps. Served as a liaison with the consulting firm managing the transition.Project Manager
JS PRODUCTS, INC. · 2015 — 2016Led the development of a new product line for Lowes, including the redesign and development of KobaltTools.com. Delivered multiple work streams for various digital projects linked to different product lines and assisted in preparing legal documentation for each project.
Skills & Expertise
Education
- BS in Information TechnologyUniversity of Phoenix · 2001 — 2004