Ruth T.
Mid-Level Customer Support Manager
Open to offersNew to PlatformAbout
Ruth T. is a detail-oriented professional based in Pretoria, South Africa, currently pursuing a Bachelor of Economics at the University of South Africa. She serves as a Customer Support Manager at WS Internet Cafe, where she oversees daily customer support operations, supervises team members, and streamlines processes to enhance workflow and response times. Ruth has experience in the technology and legal services sectors, previously working as an Administrative Assistant in a legal office and as a Customer Support Assistant in an internet café. She also supports email marketing campaigns for Pretoria Translation and Interpreting Services, utilizing her data management and Microsoft Office skills. As a Freelance Virtual Assistant, Ruth provides computer literacy and administrative support to clients, adapting quickly to digital tools and maintaining professionalism in remote environments.
Experience
Freelance Virtual Assistant
Self-Employed · 2025 — 2026Provide remote administrative and operational support to clients while managing emails, schedules, and data entry tasks. Assist with document preparation, research, and basic reporting. Ensure timely communication with clients regarding task progress and completion, while quickly adapting to various tools, systems, and client requirements. Uphold confidentiality and professionalism when handling sensitive client information.Customer Support Manager
WS Internet Cafe · 2025 — PresentOversee daily operations of customer support to guarantee prompt and effective handling of inquiries. Provide guidance and support to team members to enhance service quality and client satisfaction. Address escalated issues professionally, and implement processes to optimize workflow and response times. Keep accurate records of customer interactions and performance metrics while utilizing various digital tools and platforms to analyze and enhance the customer experience.Administrative Assistant (Legal Office)
Independent Attorney · 2024 — 2025Support an attorney with administrative tasks to ensure efficient daily office operations. Accurately manage documents, files, and records, maintaining confidentiality throughout. Assist in drafting, formatting, and organizing legal documentation, while coordinating appointments and meetings through effective calendar management. Communicate professionally with clients via phone and email, and enhance organizational systems for improved efficiency in document retrieval.Email Marketing Assistant (Part-time, Remote)
Pretoria Translation and Interpreting Services (PTI) · 2024 — PresentContribute to the planning and execution of email marketing campaigns focused on varied audiences. Edit and format email content to ensure it is clear, engaging, and consistent with the brand. Manage email lists by ensuring accurate segmentation and organization of data, while tracking campaign performance metrics such as open and click-through rates. Collaborate with team members to enhance effectiveness of campaigns and customer engagement, maintaining high attention to detail for error-free communication.Customer Support Assistant
Internet Café · 2024 — 2024Assist customers with internet services, computer usage, and troubleshooting technical issues. Provide exceptional customer service by swiftly addressing inquiries and resolving problems. Maintain a clean and welcoming environment for customers while performing basic administrative tasks, including payments and session tracking. Develop strong communication, patience, and problem-solving skills through continuous interaction with customers.
Skills & Expertise
Education
- Bachelor of Economics (In Progress)University of South Africa (UNISA) · — — 2027
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