Ruvie G.

Ruvie Grace P. is an experienced Quality Assurance Specialist with a solid foundation in customer service, honed over four years of industry experience at TTEC in Iloilo City. Having graduated with a BS in Information Technology from Colegio de la Purisima Concepcion, Ruvie combines her educational background with practical skills learned on the job. Her expertise includes auditing calls, handling customer inquiries, and maintaining quality assurance standards. She is adept at using Microsoft Office for tasks like reporting data and hosting calibrations. Ruvie has effectively supported teams through both on-site and remote work setups, providing necessary on-floor support to enhance process and call handling. She also conducted QA talks and calibrations, ensuring alignment with company policies and the TTEC Zero Tolerance Policy. Additionally, she has completed Lean Six Sigma White-belt Training, reinforcing her capacity for continuous improvement and leadership within teams.